Last minute ES advice

[WestCoastCruiser123]

A week before my cruise I saw a pack and go rate that was lower than my early saver fare. I applied and then never heard back. I e-mailed carnival a couple days before my cruise and still never heard back. On my second to last day at sea I noticed a $90 credit to my folio on the TV. I asked guest services about it and they said that Miami e-mailed the ship to apply the rate adjustment to my room. It was a non-refundable onboard credit. Was anyone going to tell me about this before the cruise ended? I was a little annoyed from a customer service standpoint that no note was delivered to my room regarding the credit (my balance was already about zero due to a credit from a missed port and the cancelled pre-paid excursion).

 

So my advice is to always check your folio if you think that you might be owed a rate adjustment. I should have just cashed it out at the casino but I ended up treating myself to some jewelery instead. ;) I could have followed up further with Guest services about it but I didn't want to waste cruise time dealing with something that wasn't really a negative issue.

[BeccaBecca1713]

You actually made out pretty good. Usually if they allow you to match to a pack and go, you have to give up your room and find out later what your new room will be (which could always be in a crummier location). they've been behind on processing ES adjustments so it probably wasn't cleared until you were already headed to the ship.

 

This is nothing to complain about......

[WestCoastCruiser123]

Believe me, I'm not complaining. I thought I got an excellent rate before I saw the Pack&Go. I just want to advise people looking for a rate adjustment in the days before their cruise that Carnival might give it to you onboard and not let you know it's there.

[firefly333]

Since pack n go are gtys and you dont qualify for the rate .. I cant see why you are complaining they allowed you to price match to a lower category than the rules allow for.

 

Most people I know check their S&S account some time during the cruise and you would have seen it then if not on your edocs or billing tab on your online account.

[elcuchio24]

You're really not supposed to be able to claim against garentee rates, but then again I have made claims in senior rates/different state resident rates and been approved so good for you. I think alot depends on the individual who's reviewing the claim.