packard89 Posted February 19, 2012 #1 Share Posted February 19, 2012 We are leaving tomorrow on the Conquest, the family that is coming with us is having a family emergency.....a family member is ill and dying. My son is staying in their room (to be near their son). If they cancel, will Carnival allow me to move my sons reservation to my room? One of their children was supposed to stay with me so I will have an available bed. I am hoping someone here can give me some input before I call Carnival. I am beyond upset right now!! Thank you in advance. Kirsten Link to comment Share on other sites More sharing options...
waiting4acruise Posted February 19, 2012 #2 Share Posted February 19, 2012 We are leaving tomorrow on the Conquest, the family that is coming with us is having a family emergency.....a family member is ill and dying. My son is staying in their room (to be near their son). If they cancel, will Carnival allow me to move my sons reservation to my room? One of their children was supposed to stay with me so I will have an available bed. I am hoping someone here can give me some input before I call Carnival. I am beyond upset right now!! Thank you in advance. Kirsten I am sorry for the family member. At this late date Carnival nay consider them a no show. I am sure you can move the other family member to your cabin once you board. Link to comment Share on other sites More sharing options...
westcruzer Posted February 19, 2012 #3 Share Posted February 19, 2012 Call carnival asap Sent from my DROID X2 using Tapatalk Link to comment Share on other sites More sharing options...
Spaniel Lover Posted February 19, 2012 #4 Share Posted February 19, 2012 I don't know why you would even bother posting this question. Just get on the phone to Carnival, and you'll have your answer! Link to comment Share on other sites More sharing options...
packard89 Posted February 19, 2012 Author #5 Share Posted February 19, 2012 I don't know why you would even bother posting this question. Just get on the phone to Carnival, and you'll have your answer! Why thank you! Of course I am going to call them!! I figured I'd get responses quicker than I could get a hold of Carnival which turned out to be true as I'm STILL on hold!! Link to comment Share on other sites More sharing options...
packard89 Posted February 19, 2012 Author #6 Share Posted February 19, 2012 I am sorry for the family member. At this late date Carnival nay consider them a no show. I am sure you can move the other family member to your cabin once you board. Thank you very much for your response. I am still on hold with Carnival right now. Have a good night. Link to comment Share on other sites More sharing options...
Jennfor5 Posted February 19, 2012 #7 Share Posted February 19, 2012 Why thank you! Of course I am going to call them!! I figured I'd get responses quicker than I could get a hold of Carnival which turned out to be true as I'm STILL on hold!! You tell him!!!! Link to comment Share on other sites More sharing options...
floatingaway2525 Posted February 19, 2012 #8 Share Posted February 19, 2012 Why thank you! Of course I am going to call them!! I figured I'd get responses quicker than I could get a hold of Carnival which turned out to be true as I'm STILL on hold!! Is the other family going to cancel or just not show up? How old are the children who need to be swapped? So many things can affect what happens, I hope it all works out for your family, and prayers up for your friends' family. Link to comment Share on other sites More sharing options...
cdamion Posted February 19, 2012 #9 Share Posted February 19, 2012 Please remember that you may need to call back to speak to somebody else if the first person doesn't have the answer or experience you need. Unfortunately the first person to answer at Carnival often doesn't have accurate information. Just a tip not to be disappointed with the first thing you hear from them. Link to comment Share on other sites More sharing options...
bonnie&clydecruzers Posted February 19, 2012 #10 Share Posted February 19, 2012 I'm sure that since you have an available bed, they will let you move your son to your room. I'm assuming that family is NOT going on the cruise so theres no way they will let your son stay in a room alone by himself. So they will have to do something. Link to comment Share on other sites More sharing options...
packard89 Posted February 19, 2012 Author #11 Share Posted February 19, 2012 Is the other family going to cancel or just not show up? How old are the children who need to be swapped? So many things can affect what happens, I hope it all works out for your family, and prayers up for your friends' family. They are waiting until morning to decide if they're cancelling or not. And my son is 16.....and the child he'd be swapping with is 11. I am still on hold with Carnival. I appreciate the input! Link to comment Share on other sites More sharing options...
cdamion Posted February 19, 2012 #12 Share Posted February 19, 2012 Sorry for others' insensitive comments when you are obviously distressed right now. I hope Carnival works with you. I'm guessing they will since this is an extenuating circumstance. Link to comment Share on other sites More sharing options...
packard89 Posted February 19, 2012 Author #13 Share Posted February 19, 2012 Please remember that you may need to call back to speak to somebody else if the first person doesn't have the answer or experience you need. Unfortunately the first person to answer at Carnival often doesn't have accurate information. Just a tip not to be disappointed with the first thing you hear from them. Thanks, this is EXACTLY why I posted this question. Link to comment Share on other sites More sharing options...
packard89 Posted February 19, 2012 Author #14 Share Posted February 19, 2012 Sorry for others' insensitive comments when you are obviously distressed right now. I hope Carnival works with you. I'm guessing they will since this is an extenuating circumstance. Thank you, I am a nervous wreck! And yes, it came from out of the blue. It's not 100% that they are cancelling. I just need to know what happens if they do......still on hold with Carnival.....this is taking forever! Link to comment Share on other sites More sharing options...
CWcruisers Posted February 19, 2012 #15 Share Posted February 19, 2012 We are leaving tomorrow on the Conquest, the family that is coming with us is having a family emergency.....a family member is ill and dying. My son is staying in their room (to be near their son). If they cancel, will Carnival allow me to move my sons reservation to my room? One of their children was supposed to stay with me so I will have an available bed. I am hoping someone here can give me some input before I call Carnival. I am beyond upset right now!! Thank you in advance. Kirsten I would hope that since you had already booked a quad that it would be no problem, but please let us know the final outcome. Link to comment Share on other sites More sharing options...
packard89 Posted February 19, 2012 Author #16 Share Posted February 19, 2012 Just hung up with Carnival. If they decide to cancel, we have to call Carnival ASAP. I will need a triple not a quad so they would have to change that. I really hope they don't cancel, we've been planning this for months and the children will all be so disappointed! Thanks for the friendly responses! I can sleep now! Kirsten Link to comment Share on other sites More sharing options...
happy cruzin Posted February 19, 2012 #17 Share Posted February 19, 2012 They are waiting until morning to decide if they're cancelling or not. And my son is 16.....and the child he'd be swapping with is 11. I am still on hold with Carnival. I appreciate the input! Pretty sure that at this point its not going to matter for them if they cancel or no show....because there is no refund available - even if they do offically cancel. It will effect you though - so I hope that Carnival answers your questions so that you will know your options! Good luck! Link to comment Share on other sites More sharing options...
happy cruzin Posted February 19, 2012 #18 Share Posted February 19, 2012 Just hung up with Carnival. If they decide to cancel, we have to call Carnival ASAP. I will need a triple not a quad so they would have to change that. I really hope they don't cancel, we've been planning this for months and the children will all be so disappointed!Thanks for the friendly responses! I can sleep now! Kirsten Did you type that backwards?? You would need a triple and not a quad :confused: - that confuses me. But maybe I am missing something. Sounds like Carnival will find a way to make it work for you. I wish you and your travel mates the best. Link to comment Share on other sites More sharing options...
packard89 Posted February 19, 2012 Author #19 Share Posted February 19, 2012 Did you type that backwards?? You would need a triple and not a quad :confused: - that confuses me. But maybe I am missing something. Sounds like Carnival will find a way to make it work for you. I wish you and your travel mates the best. I have a quad with 2 of my friends children. (Long story) If she cancels, I only need a triple. Sorry for the confusion. I'm just really upset right now. I've looked forward to this vacation for months, not to mention....I am sad for my friends that they have an ill family member. And yes, Carnival will work with us, we'll just need to move to another cabin which is ok. Thank you. Link to comment Share on other sites More sharing options...
happy cruzin Posted February 19, 2012 #20 Share Posted February 19, 2012 I have a quad with 2 of my friends children. (Long story) If she cancels, I only need a triple. Sorry for the confusion. I'm just really upset right now. I've looked forward to this vacation for months, not to mention....I am sad for my friends that they have an ill family member. And yes, Carnival will work with us, we'll just need to move to another cabin which is ok.Thank you. Good - I'm glad. I hope you can enjoy the cruise - no matter which way it goes. Safe travels! ;) Link to comment Share on other sites More sharing options...
IMSAILING Posted February 19, 2012 #21 Share Posted February 19, 2012 Keeping fingers crossed for you - I hope you have a wonderful holiday Link to comment Share on other sites More sharing options...
packard89 Posted February 19, 2012 Author #22 Share Posted February 19, 2012 Good - I'm glad. I hope you can enjoy the cruise - no matter which way it goes. Safe travels! ;) Thank you so much. I'm going to cross my fingers and say some prayers tonight. She's deciding at 6:00 a.m. so it's out of my hands right now. I will still enjoy myself but not as much, we were to celebrate her birthday while on vacation. I have so many surprises lined up for her!! <sigh> Goodnight. Link to comment Share on other sites More sharing options...
CanadaJulie Posted February 19, 2012 #23 Share Posted February 19, 2012 But you shouldn't have to move cabins ? The other family will be a last minute cancellation and therefore they will forfeit the cruise fare. As far as Carnival is concerned, your quad room is paid for. In fact, the empty room they should have had would be paid for too. I don't suppose the rooms are real close to each other are they ? You could have 2 rooms (ie: one for you and your DH, and your son next door). The fare would be reimbursed to your friends by their insurance company and since their folio would not have been activated, the tips and port charges would not be charged to the S&S account. Good luck... Link to comment Share on other sites More sharing options...
cruisinmimiof3 Posted February 19, 2012 #24 Share Posted February 19, 2012 Try to get some rest, nothing you can do about it now anyways. It will be hard if your friends dont go, but everything happens for a reason. Safe travels to you and prayers for your friends and the family. I know it will be hard, but ENJOY your trip, you have waited a long time for it to get here! Link to comment Share on other sites More sharing options...
firefly333 Posted February 19, 2012 #25 Share Posted February 19, 2012 But you shouldn't have to move cabins ? The other family will be a last minute cancellation and therefore they will forfeit the cruise fare. As far as Carnival is concerned, your quad room is paid for. In fact, the empty room they should have had would be paid for too. I don't suppose the rooms are real close to each other are they ? You could have 2 rooms (ie: one for you and your DH, and your son next door). The fare would be reimbursed to your friends by their insurance company and since their folio would not have been activated, the tips and port charges would not be charged to the S&S account. Good luck... Maybe I missed it .. but didnt see the OP say the other family had insurance. Link to comment Share on other sites More sharing options...
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