Ship's Phone Number

[bcd2010]

If someone needs to contact me while I'm on the ship (Statendam) do they just call Ship's Services at 1-800-541-1576 or is there a more direct number? I looked for this on the HAL web site and couldn't find it (I think they used to include a card in the packet when they mailed the docs).

[jtl513]

From the US the Statendam direct number would be 011-870-764-343-692

 

COMMUNICATION AT SEA

Telephone: Direct ship-to-shore telephones are provided in

each guest stateroom. You may easily place a call to friends,

relatives or business associates during your cruise, reception

permitting. Similarly, friends and family in the U.S. and

Canada may contact Holland America Line ships by direct

dialing the following number:

1-866-HAL-SHIP (1-866-425-7447)

From outside the U.S.: 1-732-335-3278

A credit card is required for all inbound phone calls to a ship.

The rate is USD$ 16.00 per minute and billing begins at the

time specified. Please have the ship name (ms Prinsendam),

your party’s name and stateroom number.

Callers at home may also contact each ship directly by dialing

the International Access Number (011 from the U.S.), Ocean

Code (870) and Ship Number.

Ship Numbers:

ms Amsterdam 324-437-011

ms Eurodam 764-857-176

ms Maasdam 764-611-948

ms Noordam 324-602-821

ms Oosterdam 324-541-710

ms Prinsendam 324-412-610

ms Rotterdam 764-663-213

ms Statendam 764-343-692

ms Veendam 764-567-077

ms Volendam 324-596-816

ms Westerdam 324-412-810

ms Zaandam 324-644-212

ms Zuiderdam 324-530-410

ms Nieuw Amsterdam 765-054-280

For example: Someone calling from the U.S. to the

ms Amsterdam would dial 011-870-324-437-011.

Please Note: All phone calls, whether inbound or outbound,

are charged a satellite tariff. Outbound calling rates are posted

near your stateroom telephone and will be billed to your

onboard account. These charges are applied to ALL calls

including calls to 800, 877 and 888 numbers. Please do not

use a credit card or phone card; your onboard account will be

billed in addition to the cost of the phone card or credit card.

Collect calls are not possible from the ship.

[sail7seas]

In addition to telephone number, we always advise people who may have to reach us to send e-mail. We check it at least once a day (usually).

[YubaSutter]

$16/minute is very expensive. If it took 5 minutes to contact you and get you on the ships phone, that's $80 before you start talking.

[sail7seas]

If it is that big an emergency to require a call, the cost becomes a little less priority IMO

 

If it isn't that important for the person to call,,,,,,,, they should have been 'warned'. :D

 

[bcd2010]

From the US the Statendam direct number would be 011-870-764-343-692

 

COMMUNICATION AT SEA

Telephone: Direct ship-to-shore telephones are provided in

each guest stateroom. You may easily place a call to friends,

relatives or business associates during your cruise, reception

permitting. Similarly, friends and family in the U.S. and

Canada may contact Holland America Line ships by direct

dialing the following number:

1-866-HAL-SHIP (1-866-425-7447)

From outside the U.S.: 1-732-335-3278

A credit card is required for all inbound phone calls to a ship.

The rate is USD$ 16.00 per minute and billing begins at the

time specified. Please have the ship name (ms Prinsendam),

your party’s name and stateroom number.

Callers at home may also contact each ship directly by dialing

the International Access Number (011 from the U.S.), Ocean

Code (870) and Ship Number.

Ship Numbers:

ms Amsterdam 324-437-011

ms Eurodam 764-857-176

ms Maasdam 764-611-948

ms Noordam 324-602-821

ms Oosterdam 324-541-710

ms Prinsendam 324-412-610

ms Rotterdam 764-663-213

ms Statendam 764-343-692

ms Veendam 764-567-077

ms Volendam 324-596-816

ms Westerdam 324-412-810

ms Zaandam 324-644-212

ms Zuiderdam 324-530-410

ms Nieuw Amsterdam 765-054-280

For example: Someone calling from the U.S. to the

ms Amsterdam would dial 011-870-324-437-011.

Please Note: All phone calls, whether inbound or outbound,

are charged a satellite tariff. Outbound calling rates are posted

near your stateroom telephone and will be billed to your

onboard account. These charges are applied to ALL calls

including calls to 800, 877 and 888 numbers. Please do not

use a credit card or phone card; your onboard account will be

billed in addition to the cost of the phone card or credit card.

Collect calls are not possible from the ship.

 

Thank you. I am, of course, talking emergency.

[IRL_Joanie]

If someone needs to contact me while I'm on the ship (Statendam) do they just call Ship's Services at 1-800-541-1576 or is there a more direct number? I looked for this on the HAL web site and couldn't find it (I think they used to include a card in the packet when they mailed the docs).

 

I posted this awhile ago, so had it saved for just such a question as yours:) This is the same info I give all of our family members and or friends if they need to contact us while we are at sea:

 

COMMUNICATION AT SEA

 

In Case of an Emergency Call 1-888-370-6711, You will need to know at the least; The Ship Name, the Name(s) of the Passenger(s) .And if Possible; their Booking Number and Stateroom Number.

 

Telephone: Direct ship-to-shore telephones are provided in each guest stateroom. You may easily place a call to friends, relatives or business associates during your cruise, reception permitting. Similarly, friends and family in the U.S. and Canada may contact Holland America Line ships by direct dialing the following number: 1-866-HAL-SHIP (1-866-425-7447)

 

Callers should know the ship name, party name and the stateroom number before dialing. Callers at home may also contact each ship directly by dialing the International Access # (011 from the U.S.), Ocean Code # and Ship #.

 

Ocean Codes: 870

 

Ship Numbers:

 

ms Amsterdam 324-437-011

ms Eurodam 764-857-176

ms Maasdam 764-611-948

ms Nieuw Amsterdam 765-054-280

ms Noordam 324-602-821

ms Oosterdam 324-541-710

ms Prinsendam 324-412-610

ms Rotterdam 764-663-213

ms Ryndam 764-092-063

ms Statendam 764-343-692

ms Veendam 764-567-077

ms Volendam 324-596-816

ms Westerdam 324-412-810

ms Zaandam 324-644-212

ms Zuiderdam 324-530-410

 

For example: Someone calling from the U.S. to the ms Amsterdam would dial 011-870-324-437-011. Please Note: All phone calls, whether inbound or outbound, are charged a satellite tariff. Outbound calling rates are posted near your stateroom telephone and will be billed to your onboard account. These charges are applied to ALL calls including calls to 800, 877 and 888 numbers. Please do not use a credit card or phone card; your onboard account will be billed in addition to the cost of the phone card or credit card.

 

Collect calls are not possible from the ship.

 

Hope this helps

 

Joanie

[bcd2010]

Thank you, Joanie. I knew I saw this before! (Thank goodness for people who save this kind of info - and then share it!)

[ellieanne]

If someone needs to contact me while I'm on the ship (Statendam) do they just call Ship's Services at 1-800-541-1576 or is there a more direct number? I looked for this on the HAL web site and couldn't find it (I think they used to include a card in the packet when they mailed the docs).

 

Personally, I would take your cell phone and check the messages there once a day, even if you have to use cell-service-at-sea, or I would arrange an email account so the message can get to you that way.

 

I had to get in touch with my parents on their cruise due to an emergency and I could never get an answer through the ship's contact number. Eventually, I had to call ship's services, have them call the ship, have the ship page my parents for an emergency message, and they finally called us back. The experience I had with shore-based ships services was fantastic, but it was the worst way to get in touch with my parents.

 

I would definitely plan to use either cell-service-at-sea to check your voicemail or text messages, or to check your email using the internet onboard at least once a day. As nice as it is to be "out of touch," the reality of our lives is that we can't always be, and it's very nice to have at least one sure way to get in contact with you.

[Typhoon1]

Different individuals interpret emergencies differently. It's all subjective. If you are going to call, be prepared for some major charges.

[sail7seas]

From the US the Statendam direct number would be 011-870-764-343-692

 

COMMUNICATION AT SEA

Telephone: Direct ship-to-shore telephones are provided in

each guest stateroom. You may easily place a call to friends,

relatives or business associates during your cruise, reception

permitting. Similarly, friends and family in the U.S. and

Canada may contact Holland America Line ships by direct

dialing the following number:

1-866-HAL-SHIP (1-866-425-7447)

From outside the U.S.: 1-732-335-3278

A credit card is required for all inbound phone calls to a ship.

The rate is USD$ 16.00 per minute and billing begins at the

time specified. Please have the ship name (ms Prinsendam),

your party’s name and stateroom number.

Callers at home may also contact each ship directly by dialing

the International Access Number (011 from the U.S.), Ocean

Code (870) and Ship Number.

Ship Numbers:

ms Amsterdam 324-437-011

ms Eurodam 764-857-176

ms Maasdam 764-611-948

ms Noordam 324-602-821

ms Oosterdam 324-541-710

ms Prinsendam 324-412-610

ms Rotterdam 764-663-213

ms Statendam 764-343-692

ms Veendam 764-567-077

ms Volendam 324-596-816

ms Westerdam 324-412-810

ms Zaandam 324-644-212

ms Zuiderdam 324-530-410

ms Nieuw Amsterdam 765-054-280

For example: Someone calling from the U.S. to the

ms Amsterdam would dial 011-870-324-437-011.

Please Note: All phone calls, whether inbound or outbound,

are charged a satellite tariff. Outbound calling rates are posted

near your stateroom telephone and will be billed to your

onboard account. These charges are applied to ALL calls

including calls to 800, 877 and 888 numbers. Please do not

use a credit card or phone card; your onboard account will be

billed in addition to the cost of the phone card or credit card.

Collect calls are not possible from the ship.

 

 

Thanks, John.

This is easier on my eyes :) but that is my problem. :shrug: