Back of the house operations

[BB76321]

The people I have dealt with at the office have been polite and professional.

However:

 

1) I had to contact them multiple times to get info on cruises

2)After a week I had to call and asked when a payment was going to be processed. They had no record of the payment

3)I am on the 4 June cruise and hadn't received my paperwork yet.

I went out to the website and found out I had to fill out an on-line form.

4)When I called they said they would have sent the paperwork anyway.

I reminded them that I hadn't received my paperwork yet.

The person check and blamed UPS (not buying that due to my 30 plus years dealing with UPS)

 

I am looking forward to the cruise

what could be cooler then travling the Mississippi on a paddle wheeler.

My level of confidence in the overall operation isn't high

Just leery

[JEM4205]

I have had some of the same issues, come and join us at the june 4th roll call.

http://boards.cruisecritic.com/showthread.php?t=1587269

[willift]

Had mostly the same experience as you. We're attributing it to the newness of the operation. If the whole thing goes south we must have just ignored the warning signs.

 

I got my paperwork after requesting they send it to me Overnite. It arrived and it's mostly a form letter. It said we had reservations at the Westin (we don't), luggage tags are blank and you just fill them out.

 

I'm optomist and looking forward to a great time, but I'm praying for patience and and an "O Well" attitude.

 

Hope to meet you on the boat

 

Pat & Bernadine

[Calliope]

I received my documents for my June trip yesterday from my travel agent. I think they are quite nice. Thy're so much nicer than having to print my own, which in my humble opinion is just a way for cruise lines to save money.