michx2 Posted September 5, 2012 #1 Share Posted September 5, 2012 For the 2nd time in a month, the Princess website/login for My Princess seems to have forgotten who I am. I used the website without a problem yesterday, but today it says my login/email address doesn't exist in their system. Has this happened to others? The last time this happened, I had to re-register with the website. Of course, I also had to re-enter all of my cruise info, passport info, preferences, billing info, etc. Is there an easier way? I don't have time to keep re-entering all this info. Thanks in advance for any advice. Michele Link to comment Share on other sites More sharing options...
Cruisin' Chick Posted September 5, 2012 #2 Share Posted September 5, 2012 That happened to me today when I used my hubby's email/password. I'm guessing that whoever I talked to the other week to get waitlisted for a cruise had replaced that email with mine -- when I typed in that email, it worked. Link to comment Share on other sites More sharing options...
umbertsmum Posted September 5, 2012 #3 Share Posted September 5, 2012 sometimes I have problems if the US website comes up via google-it deosn't recognise me although the UK one always does. Have you checked to see if the UK version is the one you are seeing? Link to comment Share on other sites More sharing options...
NeptuneSeas Posted September 5, 2012 #4 Share Posted September 5, 2012 For the 2nd time in a month, the Princess website/login for My Princess seems to have forgotten who I am. I used the website without a problem yesterday, but today it says my login/email address doesn't exist in their system. Has this happened to others? The last time this happened, I had to re-register with the website. Of course, I also had to re-enter all of my cruise info, passport info, preferences, billing info, etc. Is there an easier way? I don't have time to keep re-entering all this info. Thanks in advance for any advice. Michele You are not alone! The log in seems to have a mind of its own, bit like the weather at sea; sometimes I can log in, sometimes not. I have telephoned Princess & they could log me in, but did comment that other members have reported difficulty too! I can log into My Princess section, but not the Sign In/Register section, but can't log out. Maybe the website was produced during a crossing of the Bermuda Triangle & there is a vortex somewhere!!!:( Link to comment Share on other sites More sharing options...
dorisis Posted September 5, 2012 #5 Share Posted September 5, 2012 Not unusual. I often have a problem getting into the site and at other times it is only click and I'm there. I guess some Princess are temperamental. ~Doris~ Link to comment Share on other sites More sharing options...
Shogun Posted September 5, 2012 #6 Share Posted September 5, 2012 Hi All Happens all the time, can go for days with no access then by magic it works again. yours Shogun Link to comment Share on other sites More sharing options...
Rare PescadoAmarillo Posted September 5, 2012 #7 Share Posted September 5, 2012 I agree, this is a common problem. I don't know why it happens (but am pretty sure it's not the same reason that I only have issues with incorrect charges while on Princess ships, not those of other cruise lines :rolleyes:). I used to call and get my log in information reset, but now, if I can, I wait a day or a week, and it never fails to work again. I used to think it was an "internal error", something between DH and myself with one of us changing the passwords without telling the other, but then I began reading about it happening to others. It's definitely a Princess issue. Link to comment Share on other sites More sharing options...
Crzn-Life Posted September 5, 2012 #8 Share Posted September 5, 2012 I've found that if I'm using IE for my browser I have to type in the password. I have the password saved and when the fields automatically populate if I click "Sign In" I get an error message but if I type in the password, it works. I used to get terribly frustrated with this until I discovered that there is an issue between the site and IE so now I know to always type in the password and haven't had problems since. As an FYI, when using Firefox I seldom have problems signing in except of course when the Princess site is having problems. Link to comment Share on other sites More sharing options...
michx2 Posted September 6, 2012 Author #9 Share Posted September 6, 2012 Thanks, all. It's good to know I'm not alone. Still don't know what the problem is/was/will be the next time. I can get in now, so I guess I'll go print all our boarding documents just in case I can't get into the website a few days before. -Michele Link to comment Share on other sites More sharing options...
NeptuneSeas Posted September 6, 2012 #10 Share Posted September 6, 2012 Thanks, all. It's good to know I'm not alone. Still don't know what the problem is/was/will be the next time. I can get in now, so I guess I'll go print all our boarding documents just in case I can't get into the website a few days before. -Michele "We are not alone!" From your post I note you're printing boarding passes so lucky you - off on Princess. I'm compiling a thread of current Maitres D'Hotel & wondering if you'd be kind enough to post which ship you're about to sail on & who the pre-cruise email shows as Maitre D' please. Thank you in advance. Neptune Seas wishes you smooth seas & many healthy dolphins. Bon Voyage!:D Link to comment Share on other sites More sharing options...
jnc411 Posted September 6, 2012 #11 Share Posted September 6, 2012 Hi All Happens all the time, can go for days with no access then by magic it works again. yours Shogun YEP the Shogun is right. Cori Link to comment Share on other sites More sharing options...
Stevesan Posted September 6, 2012 #12 Share Posted September 6, 2012 no text Link to comment Share on other sites More sharing options...
skrink Posted September 6, 2012 #13 Share Posted September 6, 2012 I've had the same problems, too. However, Princess' entire site seems buggy to me, not just the login. Doesn't matter which computer I use, I have problems. Not to mention that links send the user in circles! It's an aggravating website! Link to comment Share on other sites More sharing options...
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