Anyone else having problems redeeming FCC online?

[Kissyfur19]

I keep trying to redeem my Future Cruise Certificate on the website they give and when I hit the submit button it just sits there. Anyone else having problems redeeming online? This is the first time I've done it and I just wanted to make sure I'm not missing something.

 

Thanks! :rolleyes:

[bobandsherry]

I found this thread, solution is noted in it.

 

http://boards.cruisecritic.com/showthread.php?t=1542813

[aggiejade]

This is some information I found about FCC, which could be helpful, If you click on submit and nothing happens.

 

So this information is directed to those who have trouble with redeeming a Future Cruise Certificate (FCC).

 

(1) Your computer must be using Internet Explorer.

(2) You must turn off Popup Blocker.

(3) You must have Carnival.Com added to your "trusted sites."

(4) Have to use IE in compatibility mode before filling in the information.

Instructions: under tools then compatibly view settings, a box will open up, you have to add the carnival.com in that box

[CdrescherRBL152]

You need to make sure your pop up blocker is off and your compatablity settings have Carinval.com as acceptable.

[golfadj]

I cannot get it to work.

 

I call Carnival they try to help, they giveup and enter info manually and done.

[NEWORLEANSCRUISER1]

Sometimes it works for me and sometimes it does not. I just call carnival and let them do it when it does not work.

[calicruzr]

I had to call Carnival as well. They happily did it over the phone and 3 days later saw the adjustment.

[Kissyfur19]

Thank you all! That worked! :D