Pvp

[sparkysj]

How does one find a really good PVP since I know you can't ask for recommendations on here and asking friends who cruise is not an option because none of my friends have one. Thanks

[Krittie67]

Guess I just got Lucky -

[Cruise-Crazy]

I HAD a really good one for years then he left for bigger and better things. :(

[sunsetsand]

Honestly, if it weren't for my PVP, I probably would not book Carnival as much as I do. He is always there to resolve any problems even while I am cruising and always answer any question I might have. We do talk quite frequently and not necessarily about cruising.

I consider him a friend, not just my PVP. I wish that I could post his name here.

[deborahjo]

We actually fell into ours. She called one day out of the blue. You know the cold calls they make. Well I like her alot. I can email her at almost any hour and get a response with in an hour. Am shocked because it can be a saturday night and ding here comes the answer.

[derksta]

I'd like to find a new one as well...I'm not very happy with mine! He hasn't done anything for me that I couldn't have done for myself on the website and I've called him and left 2 messages in the last week with no reply. I mean REALLY!!! :mad:

[Host Kat]

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[Redsfan]

we booked an online agency first cruise and service was descent. Last year on Carnival we booked through a guy he did a couple of things for us in his own time, but no follow up like how was the cruise, etc. Would have liked that and would have booked future cruises with him, I consider that service.

 

This one we booked online never had a PVP follow up or send us an email to this day. We have made payments, inquired about a few things and still no PVP has been assigned to us...luck of the draw maybe

[wiskt]

I luckily met mine while on a cruise sitting at a bar. I got his business card and he has been my PVP ever since. He has been awesome! I also love that I've actually met him and he doesnt seem like a randon stranger on the other line.

[beachbum53]

I'm not sure how well this would work, but if I was looking for a PVP, the first step I would take is to call Carnival's customer service number, and tell whoever answers the phone that I am unhappy with my current PVP and would like to change to someone else, or that I currently don't have a PVP. I would think that would get the ball rolling.:cool:

[missamy03]

I am pretty unhappy with my PVP. I've made multiple calls with no callback. He says if I email him he will get back to me right away, but when a much wanted aft balcony became available I called and then sent him 4 different emails with no response, a couple days later it was gone! I put in a price drop request form the next week and THEN he emails me, saying sorry for the miscommunication and he found a better price. I'm pretty sure he got notice that I put in a request. He also said that there was no way my reduction could be put in as OBC and it would be returned to my credit card (i'm paid in full). A week later it's still not back (I was just going to buy funship dollars with it) so I called the main number, and the rep said that it's listed as an "overage" on my account and wouldn't be put back on my CC until I requested it!! I just did another price drop request so we will see what happens tomorrow. :confused::confused::confused:

[golfadj]

I am pretty unhappy with my PVP. I've made multiple calls with no callback. He says if I email him he will get back to me right away, but when a much wanted aft balcony became available I called and then sent him 4 different emails with no response, a couple days later it was gone! I put in a price drop request form the next week and THEN he emails me, saying sorry for the miscommunication and he found a better price. I'm pretty sure he got notice that I put in a request. He also said that there was no way my reduction could be put in as OBC and it would be returned to my credit card (i'm paid in full). A week later it's still not back (I was just going to buy funship dollars with it) so I called the main number, and the rep said that it's listed as an "overage" on my account and wouldn't be put back on my CC until I requested it!! I just did another price drop request so we will see what happens tomorrow. :confused::confused::confused:

 

Sounds like you should be in the market for a new pvp.

[Bobby_Mac]

We actually fell into ours. She called one day out of the blue. You know the cold calls they make. Well I like her alot. I can email her at almost any hour and get a response with in an hour. Am shocked because it can be a saturday night and ding here comes the answer.

 

Sounds like ours, we may have the same one. :)

[gusandgidgetsmom]

We had a great PVP for a long time, called to let us know of great deals, helped in every way. Recently our PVP started their own travel agency, called us to let us know. I wish I could say that now they are attentive still call and return phone calls as previously done. Sorry no!! Guess I am looking also!

[big_duck]

Let me try this.

 

CC is not the only on line cruising resource.

[golfadj]

We had a great PVP for a long time, called to let us know of great deals, helped in every way. Recently our PVP started their own travel agency, called us to let us know. I wish I could say that now they are attentive still call and return phone calls as previously done. Sorry no!! Guess I am looking also!

 

Strange that customer service would go away when he started their own business. How dumb is that.

[hckyfan68]

We got lucky with ours. He helped us book our wedding cruise and he has been nothing but helpful. No cold calls.

 

Wish there was a way I could help y'all out.

[gusandgidgetsmom]

I thought the same thing. I own a business and I know that I have to keep on top of things. I think that the business is part-time , as I was told that when I finally got a call back it was late because of being at work?, and wouldn't be surprised if it folded soon!!

Strange that customer service would go away when he started their own business. How dumb is that.

[sparkysj]

Sounds like finding a good one is the luck of the draw! I wouldn't say the one I have now is bad because she isn't it's just that I have read on here about how the PVP contacts when there are sales, etc. and I don't get calls or emails or anything. Maybe that is because we can only afford 1 cruise a year...but on the 2 different cruises I have used her to book with I have also brought 13 additional people w/me that have booked through her as well.....

[sparkysj]

We had a great PVP for a long time, called to let us know of great deals, helped in every way. Recently our PVP started their own travel agency, called us to let us know. I wish I could say that now they are attentive still call and return phone calls as previously done. Sorry no!! Guess I am looking also!

 

We are cruising together so maybe we can exhange notes on our cruise together;)

[FoghornLeghorn]

I had a PVP.

Once I called back, after the initial call, and booked 5 rooms, I've never heard from him since.

Emails go unanswered.

When I call and put in his extension, it says he's "unavailable" and I'm transferred and put on hold.

 

However, after being on hold, I have gotten the help I needed. I've spoken with a different person each time.

 

Not sure how some can get a great PVP with whom they can get a hold of each time, and some can't.

 

I've received prompt, polite and courteous help....just not from a specific PVP.

[jen&samcantwait]

I always knew my PVP was the best, but just found out the other day, he has his work calls re-routed to his personal cell when he's off. SOOO WISH I COULD GIVE HIS NAME!!!