Spare a thought for cruiseline call centre operators...

[room010]

Judging by some of the ridiculous and unreasonable complaints we are reading here about the massive and completely unavoidable disruption being caused by Hurricane Sandy all along the East Coast these poor phone operators are going to be sorely tested. There seem to be lots of people who don't understand why their cruise may not go according to plan, or even go ahead at all. Do they watch the news? :rolleyes: The compensation packages I've seen described (full refund, future cruise credit, hotels, flights, meals) seem more than generous in the circumstances but I'm sure there will still be plenty of whining.

 

If ever there was a situation where having trip insurance is A Good Thing, this is it.

 

Edit. This should probably go in the Hurricane Zone forum. Mods please move?

[Keith1010]

Patience is a virtue.

 

Keith

[sail7seas]

It's their job. ;) Customer service reps.

Not everyone is suited for that work. One needs to know their own strengths and weaknesses.

 

[room010]

I understand that but I think that for the next few days they will have to go above and beyond dealing with some very difficult customers. I know I couldn't do it.