Post it Posted September 30, 2013 #1 Share Posted September 30, 2013 I'd like FDR to weigh in on my question. I'm thinking about booking a trip on the Riviera. I'm deciding between the concierge A rooms vs. the B rooms. The only perk that I cared for with the concierge cabin was the hot breakfast option. My travel agent is now telling me that hot breakfast room service is only available in penthouse and up on the Riviera. Is that correct? Link to comment Share on other sites More sharing options...
hypercafe Posted September 30, 2013 #2 Share Posted September 30, 2013 No, you will get it. Link to comment Share on other sites More sharing options...
azevedan Posted September 30, 2013 #3 Share Posted September 30, 2013 I'd like FDR to weigh in on my question. I'm thinking about booking a trip on the Riviera. I'm deciding between the concierge A rooms vs. the B rooms. The only perk that I cared for with the concierge cabin was the hot breakfast option. My travel agent is now telling me that hot breakfast room service is only available in penthouse and up on the Riviera. Is that correct? Unless things have changed from earlier this year, you can not get a hot breakfast unless you're penthouse or above. Some have claimed you can get one 'unofficially' by requesting it, and I'm sure they'll weigh in. Link to comment Share on other sites More sharing options...
Rare LHT28 Posted September 30, 2013 #4 Share Posted September 30, 2013 I thought the hot breakfast was a perk for Concierge cabins :confused::confused: Link to comment Share on other sites More sharing options...
findacruise Posted September 30, 2013 #5 Share Posted September 30, 2013 We were in concierge level on the Nautica this summer and got hot breakfast with out a special request. It was on the card we put out at night before wewent to bed. I'd see not reason why it would be different on the Riviera. Link to comment Share on other sites More sharing options...
vaitape Posted September 30, 2013 #6 Share Posted September 30, 2013 We've always booked the lowest Concierge cabin cat and have had the option of a hot breakfast. Most recent cruise was Dec/Jan/Feb. Since we're not breakfast fans, this is a perk that largely went unused. Link to comment Share on other sites More sharing options...
hypercafe Posted September 30, 2013 #7 Share Posted September 30, 2013 It's hard to believe this is a "perk" on a upscale line but as I said we got eggs, bacon ect. From filling out the door hanger and putting it out at night and it was not cold. Link to comment Share on other sites More sharing options...
Rare LHT28 Posted September 30, 2013 #8 Share Posted September 30, 2013 It's hard to believe this is a "perk" on a upscale line but as I said we got eggs, bacon ect. From filling out the door hanger and putting it out at night and it was not cold. What cabin Cat were you in?? Link to comment Share on other sites More sharing options...
hypercafe Posted September 30, 2013 #9 Share Posted September 30, 2013 A A1 cabin Link to comment Share on other sites More sharing options...
JimandStan Posted October 1, 2013 #10 Share Posted October 1, 2013 Everyone seems to have this issue the wrong way around. In the original Oceania business model, hot breakfast items through Room Service were only offered to Suite Passengers. Later, when Concierge "class" cabins were first introduced (remember, this was during the R ship only era), hot breakfast was not yet offered, but there was some talk that IF one ordered a hot room service breakfast from a Concierge cabin, the kitchens would "accommodate". It was only when the Marina was coming online (mid 2010-ish) that hot breakfast became an officially sanctioned Concierge Benefit, first on Marina, then rolled out to the R ships, and subsequently to the Riviera. As you see, things ARE getting better......why do I feel like I should make a video? :o Link to comment Share on other sites More sharing options...
Rare DOJO466 Posted October 1, 2013 #11 Share Posted October 1, 2013 Then why is it that We had hot breakfast (via card placed on door) in concierge on Regatta BEFORE Marina was even built? No I don't need a video Jim I know what I had and when;) Link to comment Share on other sites More sharing options...
willidc Posted October 1, 2013 #12 Share Posted October 1, 2013 We did a B2B on Riviera this spring and were in different A4 cabins on each leg. We got the hot room service breakfast on each leg simply by filling out the card and placing it outside of the door. They are also very considerate and call your room prior to bringing the breakfast at your indicated time. July 2012 sailing on Riviera --- same story as above in an A2 Concierge room. Link to comment Share on other sites More sharing options...
Rare LHT28 Posted October 1, 2013 #13 Share Posted October 1, 2013 I suspect the OP needs a new TA :) Link to comment Share on other sites More sharing options...
Post it Posted October 1, 2013 Author #14 Share Posted October 1, 2013 I appreciate everyone's input. My travel agent (who is one of the top producers in the industry) talked to her contact at Oceania. The first response she received was that a hot breakfast option exists for Concierge level and then she later received a second message that it will not be available for a cruise later this year. Thus, my message appealed to FDR to settle the matter. Link to comment Share on other sites More sharing options...
hypercafe Posted October 1, 2013 #15 Share Posted October 1, 2013 FDR should get involved, change the policy so all can have it, it is really very silly. If you pay 7k+$ for a vacation to be told that's not enough to sent eggs and bacon to your room really sounds nuts. I booked a few trips on Crystal in a ocean view room and asked if I could get a hot brake fast by room service, when they stopped laughing they said of course, and I can also get on the ship when I want and make my special rest. Reservations as soon as I pay. Link to comment Share on other sites More sharing options...
orchestrapal Posted October 1, 2013 #16 Share Posted October 1, 2013 FDR should get involved, change the policy so all can have it, it is really very silly. If you pay 7k+$ for a vacation to be told that's not enough to sent eggs and bacon to your room really sounds nuts. I booked a few trips on Crystal in a ocean view room and asked if I could get a hot brake fast by room service, when they stopped laughing they said of course, and I can also get on the ship when I want and make my special rest. Reservations as soon as I pay. And also PAY for all your specialty restaurants as well. are you being forced to sail on Oceania? :confused: Link to comment Share on other sites More sharing options...
Iceberg 3 Posted October 1, 2013 #17 Share Posted October 1, 2013 FDR should get involved, change the policy so all can have it, it is really very silly. If you pay 7k+$ for a vacation to be told that's not enough to sent eggs and bacon to your room really sounds nuts. I booked a few trips on Crystal in a ocean view room and asked if I could get a hot brake fast by room service, when they stopped laughing they said of course, and I can also get on the ship when I want and make my special rest. Reservations as soon as I pay. The man has better things to do...especially when Jim and Stan have given us the history. Let's move on Link to comment Share on other sites More sharing options...
caviargal Posted October 1, 2013 #18 Share Posted October 1, 2013 Having not yet cruised with Oceania I do find the lack of a hot breakfast option for all cabin categories to be a bit surprising for a line of this caliber. Certainly not a deal breaker but something I would expect would be offered at their price point. Seems a bit nickel and dime IMO. Link to comment Share on other sites More sharing options...
Rare Noxequifans Posted October 1, 2013 #19 Share Posted October 1, 2013 Oceania has defined its offering with different perks for different levels of accomodation. If a hot in-room breakfast is deemed important for a person Oceania may not be the best for them when booking the lower categories. For others who enjoy stretching their legs in the am, the MDR and Terrace cafe are excellent. We book the Oceania suite and mostly stretch our legs for breakfast. Link to comment Share on other sites More sharing options...
Post it Posted October 1, 2013 Author #20 Share Posted October 1, 2013 I do prefer a penthouse cabin or above but I usually can book a trip only a few months out and these categories are usually sold out. On this particular cruise, penthouses are waitlisted and I'm told are unlikely to clear. Normally, hot breakfast should not be a senior management concern but there are two issues which senior management should be aware of: 1. Travel agents are given conflicting information from Oceania's customer service department. This may affect future bookings. 2. Concierge rooms seem to be the last to be booked. If the current perks aren't attracting as much business, what could attract more demand to these rooms? Does it make sense to eliminate a perk such as hot breakfast for this category (if that is what they appear to be doing for future cruises)? Link to comment Share on other sites More sharing options...
worldspan Posted October 1, 2013 #21 Share Posted October 1, 2013 When I sailed Riviera this past spring in Concierge Class, hot breakfast was included for the cabin but it was very basic, nothing special at all. That in tandem with a bunch of less than stellar perks, I would never waste my money again for Concierge Class if I sailed on Oceania. Worldspan 132 cruises strong Link to comment Share on other sites More sharing options...
caviargal Posted October 1, 2013 #22 Share Posted October 1, 2013 Overall the benefits of Concierge Class hold no appeal for us, even with the constant offers to upsell from our B4 for $100 per person. Link to comment Share on other sites More sharing options...
JimandStan Posted October 1, 2013 #23 Share Posted October 1, 2013 Breakfast on a ship has changed SO much over the years, hasn't it? We haven't packed the ermine bed throw in forever Link to comment Share on other sites More sharing options...
orchestrapal Posted October 1, 2013 #24 Share Posted October 1, 2013 Do you think we can convince Oceania to add OX Tongue to the breakfast menu? Link to comment Share on other sites More sharing options...
Rare LHT28 Posted October 1, 2013 #25 Share Posted October 1, 2013 The website is not clear on the subject either Cabins B & below advertise Complementary Room service others do not maybe those in Concierge do not get any room service now :D Too many inconsistencies between the Res agents, website & brochures Link to comment Share on other sites More sharing options...
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