NCL - Great Customer Service Stories

[philip_eunice1]

[quote name='SeaShark']If anything is slipping, it is your ability to comprehend what you have read.

I replied to this thread a mere 3 minutes after the poster before me did. I would hardly think responding to a thread whose last update time is only 3 minutes old qualifies as "digging up a necro thread".

So...if you're going to condemn me for responding to a thread 3 minutes after the previous poster, what does that say for you to respond nearly 3 1/2 HOURS after your previous poster? Surely, as a high level hater you can do much better.



That aside, it is rather interesting that you consider Karma, which is nothing more complex than cause and effect ([B]your[/B] actions lead to [B]your[/B] results), to be an insult.

If anything, you are insulting yourself. You have admitted that you don't even have one single good experience to report. Anyone reading these boards has to ask: "If a person doesn't even have one good experience, how intelligent are they if they continue to be involved...in any way...with the source of their bad experiences?"[/QUOTE]

:):):):):)

[swedish weave]

[quote name='philip_eunice1']:):):):):)[/QUOTE]

Shark doesn't play fair !!!! He is matching wits with an opponent who is unarmed !!!

[HokiePoq]

[quote name='j&tcruiser']I have done over 20 cruises. Two of them were on NCL. Been on royal Caribbean, carnival, princess, and Disney. NCL does not compare to any of the other cruise lines! Sorry to knock down NCL,but it is the truth. My #1 choice would be royal Caribbean however they have decided to outprice me. Have done 7 with royal Caribbean. Started sailing strictly on Carnival. Almost as good, however for the price, you cannot compare

Sent from my KFTT using Forums mobile app[/quote]

Totally not my experience. RCCL is in a distant last place of the lines we've cruised, mostly because of the 29 day cruise we took in May on the worst run ship imaginable. The Diamond Club members would tell us if this was their first RCCL cruise it would be the last.
We've rarely had a problem on either NCL or HAL. One example of good customer service was on the Epic when a repair necessitated moving everyone on our hall. (The ship was only half full so they could move us and spare us the overhead noise from a plumbing repair on the deck above.) I was on a knee scooter and no handicapped cabin was available. We received a nice upgrade to a large cabin where the scooter fit easily in addition to a free meal at Cagney's for the trouble of moving.

[johnsak123]

I think it is hard to generalize with things like customer service.
Only because there are so many employees and you are bound to get someone who is not pleasant or helpful. That being said, for the most part my dealing with customer service and NCL crew has been pretty favorable. I will say over time I have dealt with people who are less knowledgeable and sometimes down right rude but for the most part it has been a good experience.
In terms of dealing with the crew some people have good experiences with the same people others haven't. I for one had a bad experience with an NCL concierge that most on the site like. I didn't. Rude, nasty and not helpful but that's another story.

[cj'smom]

Was on the Sun over Thanksgiving and had great service! Copied from my recent review:

WOW experiences - 1.) being selected for dinner with an officer (put your name in the lottery by noon the first sea day). We ate with the hotel director, Sarper, and the training director. It was my family of four along with 2 German women and another couple from the US. We had a great time with them and were treated to complimentary wine, champagne and birthday cake (for one of our tablemates). After that, whenever we would see the officers around the ship, they would greet us by name and chat with us.

2.) My son's 17th birthday where both the hotel director and the MDR maître D' sent him lovely cakes that were well and beyond the normal small square "comp" cake for special occasions that NCL normally gives. He felt very special and enjoyed taking the extra cake to the teen center to share with his friends. NCL delivered the cake from the MDR to the teen center along with plates and silverware.

3.) Guest services staff who helped me get OBC that had been promised by my TA but hadn't shown up and also helped me find my 13 year old DD one night when she didn't show up for dinner and we couldn't find her.

4.) Coming back to the ship after a day in port and being greeted with a cool washcloth, juice, ice cream and cookies. At the final port, the crew put on a special celebration where they sing and dance at the gangway as guests make their way back on board.

From the Star last Feb: Chocoholic Buffet ran out of my all-time favorite chocolate covered cream puffs. Maître D' overheard me tell my husband how disappointed I was that we had missed them. He went to the kitchen and brought me a plate himself.
It's the gestures of kindness, service and generosity like these that make me love cruising NCL!

[Barb Nahoumi]

[quote name='kcwingwalker']My husband died on the Norwegian Spirit during our Christmas cruise in 2010.

NCL did everything possible to help our family. I'm not going to go into details. But will say NCL handled a difficult situation professionally and with great kindness. We were and continue to be grateful to every staff member on that cruise.[/QUOTE]

I am so sorry to read about your tragic loss. Thoughts & prayers go with you.

[Barb Nahoumi]

Last year I was in a DOS on the Dawn, when I came down with a horrible cold. My butler Jen, took great care of me by bringing me cups of hot tea.

Virginia the concierge, as well as my cabin steward, did their utmost to take great care of me.

[joteacher]

I think I win the prize for the BEST customer service from NCL!!!:D:D:D:D

Several years ago due to some bad weather in the Northeast (and a layover in Atlanta...never again), we missed our flight, even though we left a day early to be sure that we'd NOT miss the ship! Anyway thanks to insurance, we were flown to Belize where we met up with the ship. Once on the ship, we were taken to an upgraded cabin (we had an obstructed ocean view, but they gave up a complimentary balcony), we were given VIP status, and all the officers knew our names and kept asking how our cruise was going. The five days we spent on that ship were absolutely amazing!!! Gifts arrived in our cabin everyday...flowers, chocolates, cheeses, etc. The staff was more than accommodating and aware of our situation. They went out of their way to make that the best cruise we had ever been on. KUDOs to NCL and the Jewel staff...that's why we keep returning to NCL. We won't even try another line!
~Joanne

[CP Tech]

Just got off the NCL Pearl last Sunday and I can't say enough about the entire crew. Not a single complaint with the exception that they insisted we get off the ship once our cruise was over.

Laura from Columbia (beverage service) was amazing. We never had to wait to be served or look around for someone. We spent some time going from deck 12, to the Stardust to the Spinnaker and we seemed to follow her rotation by accident.

She was super sweet to my daughter the whole cruise and she thought it was just amazing that she would remember her name every time on a ship with 2000+ people.

As we were leaving the ship we actually ran into her and she insisted on getting a picture with my daughter.

It's people like Laura, and Eliana in the casino and Archie the CD that keep us going back to NCL.

[DrNora]

2009
Pearl

I had fallen and had a not-yet-diagnosed concussion the day before our New Year cruise. flew to Miami, got on the ship and realized that I had packed for everyone except Niles. Forgot all his shorts, bathing suits and Hawaiian shirts,

I had poo-pooed offers from him to pack his own bag - after all, Nora knows best!,,

I went to the gift shop once we were under way to purchase the needed garments. The cheapest shorts were 72 dollars!!!! I guess my gasp got the attention of the clerk.
The clerk suggested that I take about 12 pairs of shorts and several bathing suits to our suite, Niles tried them on and when he returned them to the gift shoppe the manager gave Niles a huge discount on the 2 pairs he purchased and then advised him that there was a new store right on the pier at Roaton where he could buy shorts and suits much cheaper

I thought that this was very kind