Booking next cruise proof

[tazdeb]

Hi all, We booked our next cruise on board the NOS in March 2012. Now we want to reserve our new cruise but cant find the paperwork. Will RCL have this info? What info will I need to provide ? Thanks.

[bethco]

This happened to me, they had it attached to my C & A number. I did not have to supply proof in order to book using my Next Cruise Credit. I called and booked through C & A.

[matj2000]

Maybe you should call RC...

[kccrzr]

Yes, call. On our last cruise I ordered two certs but LA input incorrect email address. I never received the certs or a receipt. I called and customer service would not send me anything in writing immediately because the certs were assigned to a TA. I had to email customer service, explain the problem and wait for about a week to receive a return email with the cert numbers (but not a copy of the actual certs themselves. I know RCI has a policy of not allowing the customer service people to talk to you about a reservation made through a TA but this I thought was so inefficient, particularly when the LA onboard clearly made the mistake.