On Hold Forever....

[CRUISNDIVA]

Doesn't anyone answer the phone at Royal anymore?? Been on hold for almost a half an hour.

 

So frustrating!!!!!

[UCF_Knight]

Apparently their Kids Sail Free promo has been an effective marketing technique.

[sharod]

I am on the phone with them now. Actually, on hold while they are checking on something for me. It took 58 minutes to get a specialist.

[CRUISNDIVA]

I am on the phone with them now. Actually, on hold while they are checking on something for me. It took 58 minutes to get a specialist.

 

Oh my!! :eek::eek:

[cruisenfever]

Doesn't anyone answer the phone at Royal anymore?? Been on hold for almost a half an hour.

 

So frustrating!!!!!

You may have less hold time if you call C&A 1-800-526-9723.

[CRUISNDIVA]

You may have less hold time if you call C&A 1-800-526-9723.

 

Thanks! I'm going to try on the other line.

[trev71]

That is crazy. Do they have a Royal call center or do the people we talk to work from home on a home computer. I got some bad advice once from one and they said oh yeah that was the other center ?

[dr dreamer]

I have been on hold now for 44 minutes. have no choice need to give my final deposit today or I get cancelled

[coasterjan]

The last time I tried to call them, I was on hold for 2 hours and 4 minutes before someone answered.

 

Since I haven't yet sailed on Royal (May 23), I assume I can't call the other number, since I am not yet a Crown & Anchor member - is that true?

 

Janis

[Beachin2]

I have been on hold now for 44 minutes. have no choice need to give my final deposit today or I get cancelled

 

Pay on line through the site?

[UCF_Knight]

I have been on hold now for 44 minutes. have no choice need to give my final deposit today or I get cancelled

 

You can do that online.

Go to http://www.royalcaribbean.com/

Click "My Cruises" at the top right

Login

Click on your cruise

Click the Payments tab

Edited March 27, 2014 by UCF_Knight

[royalcruz]

That is crazy. Do they have a Royal call center or do the people we talk to work from home on a home computer. I got some bad advice once from one and they said oh yeah that was the other center ?

 

Miami & Wichita

[woehwdy]

Miami & Wichita

 

Miami, Wichita and Springfield.

[nivek82]

Called on Sunday (yeah I know what was I thinking, but then again do I trust the website on the weekend :) ) I was on hold for 15 minutes for the D+ desk. There were two of us using a NCC and after I booked mine I handed the phone over to the other family member (also D+) when the lady asked "is there anything else I can help you with?"

 

Maybe people can start this on CC. If you have a rep on the phone post it and then others can post their phone number and you can conference the other people in. No hold.

 

HA, maybe not.