Theroxykitten Posted October 7, 2015 #226 Share Posted October 7, 2015 Anyone know when /or if I should expect a letter from NCL prior to sailing from the pre cruise concierge. Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
Demonyte Posted October 7, 2015 #227 Share Posted October 7, 2015 (edited) Anyone know when /or if I should expect a letter from NCL prior to sailing from the pre cruise concierge. They send letters only to North America. You can contact them by email and request the letter in electronic format (include your ship, sail date and reservation number): NorwegianConciergeDesk at ncl dot com Edited October 7, 2015 by Demonyte Link to comment Share on other sites More sharing options...
Theroxykitten Posted October 7, 2015 #228 Share Posted October 7, 2015 They send letters only to North America. You can contact them by email and request the letter in electronic format: NorwegianConciergeDesk at ncl dot com I had a feeling that might be the case. Cheers Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
JunPOA Posted October 7, 2015 #229 Share Posted October 7, 2015 Based only on my personal experience, you may or may not receive a letter. I received a letter for our October Sky cruise but not got the Sept Jewel cruise , I wouldn't hold your breath have your PCC or TA get you the telephone #. If I find it today I will post here with it . Link to comment Share on other sites More sharing options...
jewliana Posted October 7, 2015 #230 Share Posted October 7, 2015 In a suite on Jewel, the only diff between you and the Haven is that you don't have access to the Haven. Call your butler for room service. No service charge for suites and haven. Butler takes care of you inside the cabin: room service, drink orders, delivering snacks, etc. You'll board much earlier. You'll be escorted to your cabin, even if it's not ready, so you can drop off your bags. Then they'll take you to Cagney's (Moderno's on Jewel) for lunch. The SF is a very nice cabin. You can request drinks to be served in your cabin by requesting it through your butler?? I am amazed by this one! Link to comment Share on other sites More sharing options...
hpecorari Posted October 7, 2015 #231 Share Posted October 7, 2015 You can request drinks to be served in your cabin by requesting it through your butler?? I am amazed by this one! True, however, you must pay for these drinks even if you have the UBP as that does not include cabin/room delivery service. Harriet Link to comment Share on other sites More sharing options...
MyMiddleNameIsGo Posted October 7, 2015 #232 Share Posted October 7, 2015 Just sailed the Pearl in Alaska this September. This was our first suite and in our opinion, the perks made it well worth the extra money. It will be difficult to sail in a regular cabin again...and we didn't even take advantage of all of them. Next cruise is January 2016 on the Jade in a 2bedroom family suite. Looking forward to making use off ALL the perks this time around. Live, sail and learn! Link to comment Share on other sites More sharing options...
Leavethekidswithmom Posted October 7, 2015 #233 Share Posted October 7, 2015 Just sailed the Pearl in Alaska this September. This was our first suite and in our opinion, the perks made it well worth the extra money. It will be difficult to sail in a regular cabin again...and we didn't even take advantage of all of them. Next cruise is January 2016 on the Jade in a 2bedroom family suite. Looking forward to making use off ALL the perks this time around. Live, sail and learn! Welcome to CC. Did you happen to have the best butler on the Pearl, Maxi? Link to comment Share on other sites More sharing options...
Bsan1221 Posted October 14, 2015 #234 Share Posted October 14, 2015 [quote name=Orleanscruiser;43152994Embarkation Personal escort to stateroom Metallic Color key card 1 Bottle of French Champagne (w/compliments card from NCL) 1 Floral Arrangement 1 Fruit Bowl * 2 Bottles of Spring Water * 2 Bottles of Sparkling Water * 6 Bottles of Liquor From Menu ** 6 Sodas * (Variety of Pepsi/ Diet Pepsi/Sierra Mist/Tonic/club soda) Whole Milk/Skim Milk for Cappuccino Coffee set up Warm face towels' date=' embarkation by Butler Upon request, unpack guest suitcases by Butler Guests are offered complimentary limousine service from pier to airport (Not offered to guests on 1 & 2 night cruises) ** 1 & 2 Night Cruise Amenity - Set up in the Garden Villas and Owner’s Suites will not include full bottles of liquor, but will include one bottle of French Champagne. (Complimentary water and sodas are included as usual) * Replenished upon consumption Bath Amenities Cotton ball & Q-Tip Caddie Bath salts, presented in container, shell scoop Loofah, cello wrapped, no logo Elemis brand products presented on tray: Pure Shine Shampoo 40ml Pro-Vitamin Conditioner 40ml Sharp Shower Gel 40ml Vitamin Rich Body Lotion 40ml Pure Zest boxed Soap 80g Pure Zest boxed Soap 50g Lip rescue 10ml Cooling Eye Gel 10ml Instant Refresh Gel 10ml Shower Cap, paper envelope Other Butler and Concierge Service Access to Star Bar day lounge Daily Breakfast and Lunch in Cagney's Pillow menu selection (tent card on night stand) DVD and CD Player DVD & CD Library, DVD Movie Library Binder Deluxe Coffee/Espresso/Cappuccino Machine serving Lavazza coffee China cups/saucers, espresso cups, teaspoons Coffee/Tea pod dispenser accompanying Lavazza Coffee Machines Bathroom Scale Clock Bath Robes (Plush Terry Robe-Waffle Design) Slippers (matching to robe- plush terry waffle design) Feather Pillows, Queen/Euro Feather Duvet Insert Upgraded linen - 300TC with Embroidery Towels including oversized bath towel Long stem barware, 6 each, space available. Binoculars Bar Utensils Full Breakfast Menu 24 Hour Room Service Menu (Suite Menu) Food Turn Down delivered each evening Complimentary pressing for optional formal night/shoe shining Priority restaurant reservations Priority embarkation and disembarkation Personal Laptop Computer - (no internet time included; each guest must purchase time as they would if they visited the internet cafe onboard). In Suite Dining OWNER'S SUITES ~ SA, SB Embarkation Personal escort to stateroom Metallic colored key card 1 Bottle of French Champagne (w/compliments card from NCL) 1 Floral Arrangement 1 Fruit Bowl * 2 Bottles of Spring Water * 2 Bottles of Sparkling Water * 3 Bottles of Liquor From Menu ** 6 Sodas * (Variety of Pepsi/ Diet Pepsi/Sierra Mist/Tonic/club soda) Whole Milk/Skim Milk for Cappuccino Coffee set up Warm face towels, embarkation by Butler Upon request, unpack guest suitcases by Butler ** 1 & 2 Night Cruise Amenity - Set up in the Garden Villas and Owner’s Suites will not include full bottles of liquor, but will include one bottle of French Champagne. (Complimentary water and sodas are included as usual) * Replenished upon consumption Bath Amenities Cotton ball & Q-Tip Caddie Bath salts, presented in container, shell scoop Loofah, cello wrapped, no logo Elemis brand products presented on tray: Pure Shine Shampoo 40ml Pro-Vitamin Conditioner 40ml Sharp Shower Gel 40ml Vitamin Rich Body Lotion 40ml Pure Zest boxed Soap 80g Pure Zest boxed Soap 50g Lip rescue 10ml Cooling Eye Gel 10ml Instant Refresh Gel 10ml Shower Cap, paper envelope Other Butler and Concierge Service Access to Star Bar Day Lounge Daily Breakfast and Lunch in Cagney's Pillow menu selection (tent card on night stand) DVD and CD Player DVD & CD Library, with DVD movie library binder Deluxe Coffee/Espresso/Cappuccino Machine, serving Lavazza coffee China cups/saucers, espresso cups, teaspoons Coffee/tea pod dispenser accompanying Lavazza Coffee Machines Bathroom Scale Clock Bath Robes (Plush Terry Robe-Waffle Design) Slippers, standard Feather Pillows, Queen/Euro Feather Duvet Insert Upgraded linen - 300TC with Embroidery Towels including oversized bath towel Long stem barware, 4 each, space available. Binoculars Bar Utensils Full Breakfast Menu 24 Hour Room Service Menu (Suite Menu) Food turn down delivered each evening Complimentary pressing for formal night/shoe shining Priority restaurant reservations Priority embarkation and disembarkation Personal Laptop Computer - (no internet time included; each guest must purchase time as they would if they visited the internet cafe onboard). In Suite Dining PENTHOUSES ~ SC, SD, SE, SF, SJ Embarkation Personal escort to stateroom Metallic color key card 1 Full bottle of Sparkling Wine (House) w/compliments of NCL card 1 Floral Arrangement Fruit Bowl * 1 Bottle of Spring Water * Replenished upon consumption Bath Amenities Cotton ball & Q-Tip Caddie Bath salts, presented in container, shell scoop Loofah, cello wrapped, no logo Elemis brand products presented on tray: Pure Shine Shampoo 40ml Pro-Vitamin Conditioner 40ml Sharp Shower Gel 40ml Vitamin Rich Body Lotion 40ml Pure Zest boxed Soap 80g Pure Zest boxed Soap 50g Shower Cap, paper envelope Other Butler and Concierge Service Access to Star Bar Day Lounge Daily Breakfast and Lunch in Cagney's Pillow menu selection (tent card on night stand) DVD and CD Player DVD & CD Library, with DVD movie library binder Deluxe Coffee/Espresso/Cappuccino Machine serving Lavazza coffee China cups/saucers, espresso cups, teaspoons Coffee/Tea pod dispenser accompanying Lavazza Coffee Machines Bathroom Scale Clock Bath Robes (Plush Terry Robe-Waffle Design) Slippers, Standard Feather Pillows, Queen/Euro Feather Duvet Insert Upgraded linen - 300TC with Embroidery Towels including oversized bath towel Long stem barware, 2 each or 1 per person, space available. Full Breakfast Menu 24 Hour Room Service Menu (Suite Menu) Food turn down amenity delivered each night Priority restaurant reservations Priority embarkation and disembarkation In Suite Dining __________________ Does anyone know if these are still the amenities for SF, SE Categories? Thank you. Link to comment Share on other sites More sharing options...
Demonyte Posted October 14, 2015 #235 Share Posted October 14, 2015 Does anyone know if these are still the amenities for SF, SE Categories? Thank you. No changes in suite perks in years. Link to comment Share on other sites More sharing options...
Bsan1221 Posted October 14, 2015 #236 Share Posted October 14, 2015 No changes in suite perks in years. Thanks so much! :) Link to comment Share on other sites More sharing options...
MMMD Posted October 14, 2015 #237 Share Posted October 14, 2015 (edited) I was on the Breakaway (10-4 to 10-11) & feel I paid for suite perks I never received. Maybe those that stay in the Haven area have better experiences. I never saw Virginia (the Concierge) unless I went to the haven lounge area. Never saw her around the ship or at any of the restaurants. I only asked her to make a reservation for us for Cagney's & she did, but I was surprised to never see her. In the past on the Jewel, I saw Adrian everywhere & he always came by the restaurants to ask how we were. Embarking was nothing special. They took about 25 of us through the ship & up to the haven restaurant, but never waited for everyone to get off the elevators. We were just left to find it on our own & some people left all together & went to their cabins. Getting off the ship was worse. The line of passengers to get to customs was enormous. I finally asked someone & he said -'yes, Haven just stays to the right'. I pulled the people we saw on the elevator off the long line as we walked past them & they were grateful. The Haven sign was all the way down the end & couldn't be seen from the area where we got off the ship. The Butler (Renato) had a favorite word. No. I either heard that or instead he just brought whatever he wanted. I actually only saw him in person the next to last day when he wanted to know if we were carrying our bags off the ship ourselves. Terrible experience. The Haven restaurant is nice, but the food was just OK. The lounge area was a nice place to sit & have a drink, but most times screaming children ran through the room while their parents sat oblivious to the disruption. I expected a better experience I guess for the premium -but didn't see it. The staff throughout the ship was very nice. Always a smile & a hello. I won't sail on the Breakaway again. I felt the venues were too small for the amount of passengers & the suite experience didn't compare to our Jewel cruise. And before anyone asks, yes, I spoke to Virginia & the HD (can't remember his name) but on a 7 day cruise I didn't want to spend it complaining. Instead, if I wanted something I got it myself or asked our room Steward (who was an absolute doll). Just not what I expected. Edited October 14, 2015 by MMMD Link to comment Share on other sites More sharing options...
Cruise a holic Posted October 14, 2015 #238 Share Posted October 14, 2015 (edited) I was on the Breakaway (10-4 to 10-11) & feel I paid for suite perks I never received. Maybe those that stay in the Haven area have better experiences. I never saw Virginia (the Concierge) unless I went to the haven lounge area. Never saw her around the ship or at any of the restaurants. I only asked her to make a reservation for us for Cagney's & she did, but I was surprised to never see her. In the past on the Jewel, I saw Adrian everywhere & he always came by the restaurants to ask how we were. Embarking was nothing special. They took about 25 of us through the ship & up to the haven restaurant, but never waited for everyone to get off the elevators. We were just left to find it on our own & some people left all together & went to their cabins. Getting off the ship was worse. The line of passengers to get to customs was enormous. I finally asked someone & he said -'yes, Haven just stays to the right'. I pulled the people we saw on the elevator off the long line as we walked past them & they were grateful. The Haven sign was all the way down the end & couldn't be seen from the area where we got off the ship. The Butler (Renato) had a favorite word. No. I either heard that or instead he just brought whatever he wanted. I actually only saw him in person the next to last day when he wanted to know if we were carrying our bags off the ship ourselves. Terrible experience. The Haven restaurant is nice, but the food was just OK. The lounge area was a nice place to sit & have a drink, but most times screaming children ran through the room while their parents sat oblivious to the disruption. I expected a better experience I guess for the premium -but didn't see it. The staff throughout the ship was very nice. Always a smile & a hello. I won't sail on the Breakaway again. I felt the venues were too small for the amount of passengers & the suite experience didn't compare to our Jewel cruise. And before anyone asks, yes, I spoke to Virginia & the HD (can't remember his name) but on a 7 day cruise I didn't want to spend it complaining. Instead, if I wanted something I got it myself or asked our room Steward (who was an absolute doll). Just not what I expected. Wow- we sailed in the Haven on the Breakaway early August. Had a foward facing suite. Our experience was different then your experience. We were extremely impressed with the suite restaurant and the other specialty restaurants. Loved the Japanese hibatchi restaurant and Cagney's were very good. We did find the public venues very crowded and if we weren't in the Haven, would never sail on that ship again. But honestly we were very impressed with the quality of service the Haven guest receive. We had priority everything! Dining, entering the shows, boarding and disembarkation. Overall we prefer Celebrity and Royal- and typically do sail in a suite- (lower level) the cost of the Haven was excessive IMO. If the prices come down, we would consider the Haven on another NCL ship. The Haven on the Breakaway exceed our expectations. Edited October 14, 2015 by Cruise a holic Link to comment Share on other sites More sharing options...
Merriem Posted October 14, 2015 #239 Share Posted October 14, 2015 I was on the Breakaway (10-4 to 10-11) & feel I paid for suite perks I never received. Maybe those that stay in the Haven area have better experiences. I never saw Virginia (the Concierge) unless I went to the haven lounge area. Never saw her around the ship or at any of the restaurants. I only asked her to make a reservation for us for Cagney's & she did, but I was surprised to never see her. In the past on the Jewel, I saw Adrian everywhere & he always came by the restaurants to ask how we were. Embarking was nothing special. They took about 25 of us through the ship & up to the haven restaurant, but never waited for everyone to get off the elevators. We were just left to find it on our own & some people left all together & went to their cabins. Getting off the ship was worse. The line of passengers to get to customs was enormous. I finally asked someone & he said -'yes, Haven just stays to the right'. I pulled the people we saw on the elevator off the long line as we walked past them & they were grateful. The Haven sign was all the way down the end & couldn't be seen from the area where we got off the ship. The Butler (Renato) had a favorite word. No. I either heard that or instead he just brought whatever he wanted. I actually only saw him in person the next to last day when he wanted to know if we were carrying our bags off the ship ourselves. Terrible experience. The Haven restaurant is nice, but the food was just OK. The lounge area was a nice place to sit & have a drink, but most times screaming children ran through the room while their parents sat oblivious to the disruption. I expected a better experience I guess for the premium -but didn't see it. The staff throughout the ship was very nice. Always a smile & a hello. I won't sail on the Breakaway again. I felt the venues were too small for the amount of passengers & the suite experience didn't compare to our Jewel cruise. And before anyone asks, yes, I spoke to Virginia & the HD (can't remember his name) but on a 7 day cruise I didn't want to spend it complaining. Instead, if I wanted something I got it myself or asked our room Steward (who was an absolute doll). Just not what I expected. We were on the Breakaway on Sep 20 in 16102 DOS. We enjoyed the Haven very much. However I did ask the butler if would could have some shrimp and cheese in the afternoon, and he said it was already planned. So basically NO. We were treated very well, however I was not impressed with disembarkation..basically they took us down an elevator and turned us loose. We did make it to the car that was picking us up, but I felt like. Oh well, they are gone! It was a good trip. Link to comment Share on other sites More sharing options...
Bsan1221 Posted October 14, 2015 #240 Share Posted October 14, 2015 We were on the Breakaway on Sep 20 in 16102 DOS. We enjoyed the Haven very much. However I did ask the butler if would could have some shrimp and cheese in the afternoon, and he said it was already planned. So basically NO. We were treated very well, however I was not impressed with disembarkation..basically they took us down an elevator and turned us loose. We did make it to the car that was picking us up, but I felt like. Oh well, they are gone! It was a good trip. Good to know the good and the not so good. Link to comment Share on other sites More sharing options...
Selluks Posted October 15, 2015 #241 Share Posted October 15, 2015 I have the dining plan. I wonder if I can ask for a dessert from the specialty restaurants every day with my snacks. Link to comment Share on other sites More sharing options...
3kidsncats Posted October 15, 2015 #242 Share Posted October 15, 2015 We were on the Breakaway on Sep 20 in 16102 DOS. We enjoyed the Haven very much. However I did ask the butler if would could have some shrimp and cheese in the afternoon, and he said it was already planned. So basically NO. We were treated very well, however I was not impressed with disembarkation..basically they took us down an elevator and turned us loose. We did make it to the car that was picking us up, but I felt like. Oh well, they are gone! It was a good trip. Considering that 24 hour room service is a benefit of a suite, that should not happen. If the daily "treat" is already planned, that's fine -- just bring the shrimp and cheese in addition. I'm so hoping we get a good butler on our trip -- I'm not high maintenance, but who wants a butler that won't graciously do their job?? Link to comment Share on other sites More sharing options...
df5250 Posted October 15, 2015 #243 Share Posted October 15, 2015 We were on the Dawn in a family suite two years ago and received an invitation for a bridge tour. I have no idea how we got on the list, but it was a nice surprise, and a great view!! The Concierge desk number I use is 855-625-4283. Over the years I have not consistently received a letter, but I suspect it's because I book through a TA. Link to comment Share on other sites More sharing options...
Dwane Posted October 15, 2015 #244 Share Posted October 15, 2015 I have the dining plan. I wonder if I can ask for a dessert from the specialty restaurants every day with my snacks. I would love to know this too! Oreo cheesecake every night. Link to comment Share on other sites More sharing options...
Cruise a holic Posted October 15, 2015 #245 Share Posted October 15, 2015 I would love to know this too! Oreo cheesecake every night. wow you are brave! I gained 5 lbs on our last cruise and watched what I ate ! Lol! Link to comment Share on other sites More sharing options...
philip_eunice1 Posted October 15, 2015 #246 Share Posted October 15, 2015 Been in owners suite a number of times and never been invited for bridge tour If I wanted one I would ask Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
jenseib Posted October 15, 2015 #247 Share Posted October 15, 2015 I would love to know this too! Oreo cheesecake every night. Only during there open times but then you can. We ordered truffle fries our last night from Cagneys and we were borderline of getting them as they were about to closed...but we got them! Thanks goodness or my daughter might no have lived. LOL :rolleyes: Link to comment Share on other sites More sharing options...
Kattus Posted October 15, 2015 #248 Share Posted October 15, 2015 Only during there open times but then you can. We ordered truffle fries our last night from Cagneys and we were borderline of getting them as they were about to closed...but we got them! Thanks goodness or my daughter might no have lived. LOL :rolleyes: LOL oh Claire! Link to comment Share on other sites More sharing options...
jenseib Posted October 15, 2015 #249 Share Posted October 15, 2015 LOL oh Claire! Let's just say tears were involved. hahaha Link to comment Share on other sites More sharing options...
Leavethekidswithmom Posted October 15, 2015 #250 Share Posted October 15, 2015 Considering that 24 hour room service is a benefit of a suite, that should not happen. If the daily "treat" is already planned, that's fine -- just bring the shrimp and cheese in addition. I'm so hoping we get a good butler on our trip -- I'm not high maintenance, but who wants a butler that won't graciously do their job?? If your expecting to have shrimp and cheese you are going to be disappointed. Now if you wanted an order of chicken fingers from O'Sheehans your expectations should be met. Link to comment Share on other sites More sharing options...
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