Well done Princess UK

[Darcy15]

We can all be quick to complain, but less eager to praise, so thought I'd post a personal thank you to Princess UK

 

I phoned today as I needed to change my travel plans. It was all very convoluted as it involved changing two cruises - including flights, hotels and transfers.

 

The lady I spoke with was an absolute gem, and dealt with it all very pleasantly and efficiently.

 

Everything is now straightened out, personaliser sorted and new confirmations emailed to me.

 

I was very impressed :)

 

Nicely done Princess :D

[Shogun]

Hi

 

Thanks for posting was speaking with Princess UK myself today very nice friendly service

 

Yours Shogun

 

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[paul929207]

Thanks for the positive feedback

[lovevacadays]

So nice of you to post this.:):):) It is always nice to recognize great service.

[janecambridge]

I rang Princess two days ago with probably trivial questions, but the young lady was more then helpful.really good telephone manner and service....::)

[magandy]

Great post, I always find them very helpful. :)

[croftybubbles]

I always have great service from them, they couldn't be more helpful.

 

 

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[Darcy15]

I dreaded making the phone call to be honest - I'm quite shy so prefer to do everything online

 

.....which I had done, as usual, to book the cruises in the first place

 

 

Work commitments next year meant changing both cruises, so phoning was the only way round it. I was so worried about trying to explain what I wanted to do as it wasn't just a straight 'swap' :o

 

The lady was just brilliant - listened and understood what I needed and worked through it all step by step until it was all sorted out :)

 

Sapphire and Coral Princess here I come in 2015 :D

[SuzyQ123]

I agree. I had to call earlier this week to cancel a cruise and rebook a different one about 2 weeks earlier in January. I was impressed that they could handle it so politely and that she was able to transfer my earlier deposit to the new booking ( with a bit more additional money due). I was expecting to put a new deposit down and wait several weeks for the refund. I was pleasantly surprised. My Princess TA is wonderful!:)