Do MSC have a customer care who care?

[Two 2 Tango]

Both my TA and myself have tried to ring customer care, but the number will ring for an hour then cut off. Tried for 3 days now with a serious booking problem. It seems they don't care once they get hold of your money. Does anyone know of another phone number other than the one on the website? Have also tried emailing but with no other than a standard message received reply.

[Mikesa1721]

Both my TA and myself have tried to ring customer care, but the number will ring for an hour then cut off. Tried for 3 days now with a serious booking problem. It seems they don't care once they get hold of your money. Does anyone know of another phone number other than the one on the website? Have also tried emailing but with no other than a standard message received reply.

 

Two,,,which office are you trying to reach???

[Two 2 Tango]

Two,,,which office are you trying to reach???

 

It is the booking query or customer care line, but they only seem to have one number published. (01203 426 3010)

[Mikesa1721]

These are the contact numbers Pete(Skier) had posted in your other thread. Have you tried the other 2???

020 7092 2886

0844 561 1955

Edited September 22, 2014 by Mikesa1721

[Two 2 Tango]

These are the contact numbers Pete(Skier) had posted in your other thread. Have you tried the other 2???

020 7092 2886

0844 561 1955

 

Thank for the quick reply, I missed that on the other thread. Looks like it's back to Specsavers.

[AmoMondo]

Thank for the quick reply, I missed that on the other thread. Looks like it's back to Specsavers.

 

If you have a Facebook account try messaging them via that. I always get a same day response.

[Jollyholidays]

I have tried the number you mentioned for 3 days, tried tonight at 17.55 and they answered at 6 pm. Assume at closing time 18.00 they cut off the lines and answer the ones on hold. It worked so will try that time in future

[camofwilliamsburg]

I have had great luck in emailing and calling, but I am dealing with MSC USA division, so it may be easier. Good luck and I am sure it will be resolved.

[bridgetjonesni]

I used their 'request a call back' form last week - submitted at 10pm at night, got a call at 10.30am the next morning. Worth a try.

[Two 2 Tango]

Thanks to all who replied used your suggestions and got a positive result.

[AmoMondo]

Thanks to all who replied used your suggestions and got a positive result.

 

Excellent, glad to hear that.

[oreosmile]

Thanks to all who replied used your suggestions and got a positive result.

 

which suggestion got you through?

[GOLDENBONNY]

I have had great luck in emailing and calling, but I am dealing with MSC USA division, so it may be easier. Good luck and I am sure it will be resolved.

 

 

Me too .Never had problem calling USA division .:confused:

[Two 2 Tango]

which suggestion got you through?

 

I emailed the MD