Island Princess Cabin B202

[JAF1]

We have recently returned from a cruise in this cabin and had to complain about the bathroom. This is a mini suite so has a bath however which is a dreadful condition. It has obviously cracked some time in the past (whilst on board the Island we found a review dating back to 2012 which said it had been repaired) and is now far worse with the coating going into a 'crazing' pattern on the back of the tub and in the bottom has large black lines where the surface has split and been poorly repaired. If anyone has this cabin booked in the near future I would query with Princess as to whether they have sorted this bath out as it is more suitable to a 1 star hotel than a 5 star cruise ship.

[Colo Cruiser]

We have recently returned from a cruise in this cabin and had to complain about the bathroom. This is a mini suite so has a bath however which is a dreadful condition. It has obviously cracked some time in the past (whilst on board the Island we found a review dating back to 2012 which said it had been repaired) and is now far worse with the coating going into a 'crazing' pattern on the back of the tub and in the bottom has large black lines where the surface has split and been poorly repaired. If anyone has this cabin booked in the near future I would query with Princess as to whether they have sorted this bath out as it is more suitable to a 1 star hotel than a 5 star cruise ship.

 

 

What did the Customer Service Manager onboard say?

 

There is no way a Princess rep would no anything about a particular cabin on a particular ship.

 

This has to be brought up while onboard.

Sounds like this is totally unacceptable and had never been addressed.

Edited July 22, 2015 by Colo Cruiser

[JAF1]

We did go to the customer desk on deck 5 and they said they would get someone to look at it, we also went the following day to say not only was the bath in a less than pristine condition but by now we had found the water was very very slow to run away after a shower and there was also mould on some on the grout lines and where the bath panel joins the bath at the seam. Following day we went and asked again when someone was going to, as promised, look at our bathroom and later that day our room steward tried to get the mould off the walls. When we returned to our cabin we found a card saying maintenance had fixed the problems. This somewhat annoyed us as not all the mould had been removed and we found the water drained even more slowly after a shower. It took us yet another two days for the hotel manager to have a proper look and tell us that she was not aware of a problem with the bath in our room as no one had complained before. She then visited with a maintenance person and they decided that our bath was not up to standard but said that as the ship was full, which we had guessed was the case, they could not move us to another room. We were offered suitable compensation to cover the state of the room.

[Colo Cruiser]

We did go to the customer desk on deck 5 and they said they would get someone to look at it, we also went the following day to say not only was the bath in a less than pristine condition but by now we had found the water was very very slow to run away after a shower and there was also mould on some on the grout lines and where the bath panel joins the bath at the seam. Following day we went and asked again when someone was going to, as promised, look at our bathroom and later that day our room steward tried to get the mould off the walls. When we returned to our cabin we found a card saying maintenance had fixed the problems. This somewhat annoyed us as not all the mould had been removed and we found the water drained even more slowly after a shower. It took us yet another two days for the hotel manager to have a proper look and tell us that she was not aware of a problem with the bath in our room as no one had complained before. She then visited with a maintenance person and they decided that our bath was not up to standard but said that as the ship was full, which we had guessed was the case, they could not move us to another room. We were offered suitable compensation to cover the state of the room.

 

 

I would think that this (this cabins issues) happens pretty much on every cruise.

I am sure every once in awhile a passenger will put up with it and not say anything.

 

MGT thoughts........

"lets just wait until the end of the cruise" :rolleyes:

Obviously its been that way since 2012. :cool:

Edited July 23, 2015 by Colo Cruiser

[trinitytrees]

Very poor customer service on island princess at the moment.

[srice]

Please write a cabin review on the thread located at http://boards.cruisecritic.com/showpost.php?p=47104405&postcount=1. It will be helpful to others.