macandlucy Posted January 4, 2016 #1 Share Posted January 4, 2016 Is that about average, or have I picked a lousy time to call? I can't access the website either; it's giving me the "uh oh" Do any of you seasoned NCLers have more experience with typical call waits and could advise me to either wait it out or call in the morning? TIA Link to comment Share on other sites More sharing options...
Got Tequila? Posted January 4, 2016 #2 Share Posted January 4, 2016 Is that about average, or have I picked a lousy time to call? I can't access the website either; it's giving me the "uh oh" Do any of you seasoned NCLers have more experience with typical call waits and could advise me to either wait it out or call in the morning? TIA Website just worked for me, I was checking pricing. The current promotion ends tonight at 11:59 PM EST so they will be very busy. If you are doing a new booking, keep trying....if you can at least get to a Courtesy hold on the website that will keep the reservation/promotion in place for up to 24 hours. You might try another browser for the website, sometimes Chrome works better than Firefox.....other times it's the other way around. Link to comment Share on other sites More sharing options...
Leavethekidswithmom Posted January 4, 2016 #3 Share Posted January 4, 2016 Is that about average, or have I picked a lousy time to call? It's Sunday night of a 4 day holiday weekend. Bad timing, call them in the am. The reservations are on Arizona time and corporate is EST. Link to comment Share on other sites More sharing options...
casofilia Posted January 4, 2016 #4 Share Posted January 4, 2016 That is one thing that horrifies me. I live in New Zealand and the Toll Free number will not work for me. Being on hold would be very costly. My PCC is not good at getting back to me when I send emails. I have to send 3 or 4 getting slightly more "excited" before I get an answer. At present I am trying to get problems with MyNCL and my bookings sorted out. With the change of boarding from Istanbul to Rome my bookings look really weird. I get the ""Uh Oh" message regularly. I will be glad when the holiday season is finally over and everyone in NCL gets back to work. Mike Link to comment Share on other sites More sharing options...
macandlucy Posted January 4, 2016 Author #5 Share Posted January 4, 2016 Thanks for the replies -- I stuck it out a bit longer and got someone after about 40 minutes on hold. The agent said it was a nusto busy night, and that length of time on hold was not typical, (was particularly busy because of the two freestyle choice thing was ending) so that's good news. Link to comment Share on other sites More sharing options...
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