Lane412000 Posted January 9, 2016 #1 Share Posted January 9, 2016 We all receive the survey a couple of days before disembarkation. Where do these surveys go and who reads them? I filled one out after the Southern Seas cruise in November/December 2015 and requested in the comments section to be contacted by Oceania, but have not heard from the cruise line. Link to comment Share on other sites More sharing options...
StanandJim Posted January 9, 2016 #2 Share Posted January 9, 2016 We all receive the survey a couple of days before disembarkation. Where do these surveys go and who reads them? I filled one out after the Southern Seas cruise in November/December 2015 and requested in the comments section to be contacted by Oceania, but have not heard from the cruise line. The shipboard supervisory staff read them and they are a large part of the crews' performance evaluation. The Surveys which are not positive in nature are forwarded to the main office where they are collated to determine if the problem is a one off or an ongoing issue. The Holidays don't exactly expedite matters, but when Oceania has puzzled it out, they will contact you. They take those surveys very seriously. :D Link to comment Share on other sites More sharing options...
Lane412000 Posted January 9, 2016 Author #3 Share Posted January 9, 2016 S&J -- thanks for the response to my question. Our last cruise on the Marina was 99.99% perfect, but that 0.001% still has me ticked off. Guess I will see if Oceania is able to determine this from my post cruise survey ;) Link to comment Share on other sites More sharing options...
Baandb Posted January 10, 2016 #4 Share Posted January 10, 2016 S&J -- thanks for the response to my question. Our last cruise on the Marina was 99.99% perfect, but that 0.001% still has me ticked off. Guess I will see if Oceania is able to determine this from my post cruise survey ;) How was the other 0.009%? Link to comment Share on other sites More sharing options...
Lane412000 Posted January 10, 2016 Author #5 Share Posted January 10, 2016 It was also awesome Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now