Thank You Donald B in Customer Service!

[maldenmusic]

For nearly 2 years, since April 2014, my VIFP status has been incorrect. When CCL made their past guest changes, my Gold status went to Blue and I ended up with 2 VIFP accounts. Then they tried merging them, but deleted the correct (gold) one, then gave me a different number, then I didn't exist in their records, even after 9 cruises, etc. I made numerous calls and sent an equal number of emails. I spoke with customer service reps, supervisors and even their bosses. No one was able to fix this seemingly easy to fix problem so I finally gave up. Right before Christmas I decided to book another cruise so I thought I'd tackle this again. This time I got Donald B and he took me seriously. After several calls and emails back and forth Donald got my problem fixed. I now have yet another new VIFP number but all my past cruises show up and everything is correct. Thanks Donald for fixing my problem in a few weeks after getting no results for the past year and a half.

[StolidCruiser]

Nice to hear! Thanks for sharing your positive experience and that your problem was resolved.

 

Happy Future Cruising!!

[13cheermom]

Wow, we had the same thing happen to us actually when the change occurred. However, after only a couple of calls they attached the correct cruises to the new #. I would be highly upset if it took this long to correct what I feel was their mistake to begin with. So glad they finally gave you the credit you deserve! They should have bumped you up more for all the inconvenience, lol.

[CruiseBride926]

That's great. Same thing happened to me and I kept being assured it was corrected but it wasn't. They actually saw the problem and fixed it in 2 seconds on board (even though I never got my free bottle of water lol)

 

 

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[LostPuppy]

For nearly 2 years, since April 2014, my VIFP status has been incorrect. When CCL made their past guest changes, my Gold status went to Blue and I ended up with 2 VIFP accounts. Then they tried merging them, but deleted the correct (gold) one, then gave me a different number, then I didn't exist in their records, even after 9 cruises, etc. I made numerous calls and sent an equal number of emails. I spoke with customer service reps, supervisors and even their bosses. No one was able to fix this seemingly easy to fix problem so I finally gave up. Right before Christmas I decided to book another cruise so I thought I'd tackle this again. This time I got Donald B and he took me seriously. After several calls and emails back and forth Donald got my problem fixed. I now have yet another new VIFP number but all my past cruises show up and everything is correct. Thanks Donald for fixing my problem in a few weeks after getting no results for the past year and a half.

 

Did you send this to Carnival? If you really want to make sure Donald gets the thanks and acknowledgement he deserves, you should at least send an email or a letter to Carnival I doubt Donald or his supervisor would read it here.

Edited January 22, 2016 by LostPuppy

[maldenmusic]

Did you send this to Carnival? If you really want to make sure Donald gets the thanks and acknowledgement he deserves, you should at least send an email or a letter to Carnival I doubt Donald or his supervisor would read it here.

 

Yes I sent an email to Donald and forwarded the same one to his supervisor. I know he won't see it here.