Solo's please be vigilant on C&A pts

[seacruise9]

Hi,

 

I had the same problem. I recently cruised solo aboard the Adventure of the Seas on a seven-day cruise. I only received seven points for my cruise. As a result, I sent an e-mail requesting that I receive the full 14 points. Because I am rapidly approaching Diamond Plus status, the points matter to me. :)

 

Chuck

 

Hi,

 

I sent an e-mail request on Friday and received the missing points and an e-mail message on Tuesday. The message stated, in part, that:

 

We are aware of the current situation of single reservations not being reflected as such. We are working toward a solution for this issue and are truly sorry for the inconveniences this has caused.

 

At least it is easy to get the points added. :)

 

Chuck

[Justmekaren918]

Hi,

 

I sent an e-mail request on Friday and received the missing points and an e-mail message on Tuesday. The message stated, in part, that:

 

We are aware of the current situation of single reservations not being reflected as such. We are working toward a solution for this issue and are truly sorry for the inconveniences this has caused.

 

At least it is easy to get the points added. :)

 

Chuck

I ended up calling yesterday and getting my missing points. I got the same email this am. They also said they have gotten my reservation correct that are coming up.

 

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[vickiw0318]

I am one in the never get right category. I just wait to see the base cruise points posted and give them a call. The situation is always corrected immediately. Would be nice if they got it right the first time, but at least it is easily resolved.

[jayblue]

To all Solo's be very vigilant of your points. Just sailed in Jr Suite and only got 8 points for the 4x day instead of 12. Sent email off to have them add the missing 4pts.

 

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I made sure to email them a week after I got back when I saw only half the points I was due.

[Ocean Boy]

We have had points lost before. You don't even have to call. If you look up you points on the C&A site there is a link to click on for "missing points". You put in your reservation number and a brief message and my experience is that it is fixed in 2-3 days.

[seacruise9]

We have had points lost before. You don't even have to call. If you look up you points on the C&A site there is a link to click on for "missing points". You put in your reservation number and a brief message and my experience is that it is fixed in 2-3 days.

 

Hi,

 

Yes, this is the procedure that I followed. It worked fine. :)

 

Chuck