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MSC Pre-Cruise Customer Service

mdsbarry

By mdsbarry,
in MSC Cruises

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mdsbarry

mdsbarry

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If it weren't for bad customer service prior to the cruise, MSC would have none at all. Calls, emails never returned. Can't imagine what to expect onboard.

 

 

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1fifthavenue

1fifthavenue

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Sorry you've experienced this. I had an issue and went on ceoemail.com to find the CEO email address and now have a direct dial for the head of customer service in the UK who sorts everything for me; maybe try that approach?

 

We love the onboard experience and find the ship staff wonderful, customer service on the land-side comes at a great cost

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deliver42

deliver42

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I don't know if you are in the UK or US. In the US, other than long waits, I've never had an issue with customer service. That includes several changes made on my Divina cruise next week, or booking the Seaside for May,2018.

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