SetU2 Posted May 6, 2016 #1 Share Posted May 6, 2016 I'm leaving on Solstice cruise to Alaska next Friday. Because of my business, I had pre-purchased unlimited Internet. With Solstice being updated to Xcelerate today, my speed will drastically increase and the price goes from $199 to $140. I contacted Celebrity to see if they could simply refund the difference either to my card or to OBC. Instead I need to cancel my prior purchase and re-purchase at the new rate. I just wanted to let others that might have purchased the Internet prior to an upcoming cruise know this. FWIW, Celebrity customer service was both courteous and professional when I called. Sent from my iPad using Tapatalk Link to comment Share on other sites More sharing options...
SheriffJoe Posted May 6, 2016 #2 Share Posted May 6, 2016 I'm leaving on Solstice cruise to Alaska next Friday. Because of my business, I had pre-purchased unlimited Internet. With Solstice being updated to Xcelerate today, my speed will drastically increase and the price goes from $199 to $140. I contacted Celebrity to see if they could simply refund the difference either to my card or to OBC. Instead I need to cancel my prior purchase and re-purchase at the new rate. I just wanted to let others that might have purchased the Internet prior to an upcoming cruise know this. FWIW, Celebrity customer service was both courteous and professional when I called. Sent from my iPad using Tapatalk Awesome news....I assume it was the phone call to X that confirmed Xcelerate was being installed on Solstice today? Link to comment Share on other sites More sharing options...
SetU2 Posted May 6, 2016 Author #3 Share Posted May 6, 2016 Yes, tech team went on at Vancouver. Sent from my iPad using Tapatalk Link to comment Share on other sites More sharing options...
SheriffJoe Posted May 6, 2016 #4 Share Posted May 6, 2016 Yes, tech team went on at Vancouver. Sent from my iPad using Tapatalk Thanks for the update! Link to comment Share on other sites More sharing options...
DebbieMacG Posted May 7, 2016 #5 Share Posted May 7, 2016 On Reflection right now the new internet is pretty good compared to the old 😩 Link to comment Share on other sites More sharing options...
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