Paying One's Balance Online

[jh1809]

Noticing that one was now able to pay the balance owing on a cruise online at https://balance.pocruises.com/Logon I thought that would be the easiest way to do it, and duly did so last Monday. It all seemed to go smoothly.

 

The Logon page says: "Once you have made your payment you can print or save a copy of your confirmation for your records." I duly did that, but I was rather expecting to get either an email or snail mail confirmation as well. However that has not happened, and I was wondering if I ought to be concerned. Has anyone else used this method of payment and, if so, did you receive an email or letter acknowledging your payment?

[Tina.w12]

No, but it went onto my credit card immediately so I was confident it had been paid, then went back on to payment screen and it stated that there was nothing to pay

[PhilJamesWill]

I don't think I received an email when I paid my balance online. I saved the confirmation pdf after I paid.

 

 

Sent from my iPhone using Forums mobile app

[jh1809]

Thanks to you both. That's reassuring. I did check my debit card to make sure that it had been paid, but I was just slightly worried that P&O might not have registered the payment.

[RobboM]

I paid on line last week and although I didn't get an instant email confirming payment, I did get an updated booking confirmation the following day. This had been updated to show that I had now paid in full. I hope this helps. Rob

[balf]

If you buy a five quid item on Amazon and most other traders a confirming e mail is sent immediately.

 

P&O really need to get up to date.

 

David.

[NauticalMiss]

I paid on line last week and although I didn't get an instant email confirming payment, I did get an updated booking confirmation the following day. This had been updated to show that I had now paid in full. I hope this helps. Rob

 

This is correct. When you pay online, you will receive an email with an updated Booking Confirmation, showing your outstanding balance as nil.

[NauticalMiss]

If you buy a five quid item on Amazon and most other traders a confirming e mail is sent immediately.

 

P&O really need to get up to date.

 

David.

 

Hi David. P&O do send an email - it attaches an updated Booking Confirmation showing a nil balance. It's really very efficient.

[shallwe]

Hi David. P&O do send an email - it attaches an updated Booking Confirmation showing a nil balance. It's really very efficient.

 

That is exactly hat happened to me too.

[jh1809]

That's interesting, as it didn't happen in my case nor, apparently, for the first two people who responded to my original post.

[happy v]

I've always received an updated booking confirmation also.

[NauticalMiss]

Strangely, I've always received an updated Booking Confirmation when I've called P&O to query something, even if I haven't changed anything. For instance, recently I called them to ask if it was possible to alter something on a flight. It wasn't, so we left the booking unchanged. I received an email; I opened the attachment, which was an 'updated' Booking Confirmation, only to discover that nothing had changed (much to my relief) :confused:

Edited July 21, 2016 by NauticalMiss

[welshgirl58]

This can be so confusing. I end up looking for what has been updated!! Can't find anything then I panic!!!