jh1809 Posted July 18, 2016 #1 Share Posted July 18, 2016 Noticing that one was now able to pay the balance owing on a cruise online at https://balance.pocruises.com/Logon I thought that would be the easiest way to do it, and duly did so last Monday. It all seemed to go smoothly. The Logon page says: "Once you have made your payment you can print or save a copy of your confirmation for your records." I duly did that, but I was rather expecting to get either an email or snail mail confirmation as well. However that has not happened, and I was wondering if I ought to be concerned. Has anyone else used this method of payment and, if so, did you receive an email or letter acknowledging your payment? Link to comment Share on other sites More sharing options...
Tina.w12 Posted July 18, 2016 #2 Share Posted July 18, 2016 No, but it went onto my credit card immediately so I was confident it had been paid, then went back on to payment screen and it stated that there was nothing to pay Link to comment Share on other sites More sharing options...
PhilJamesWill Posted July 18, 2016 #3 Share Posted July 18, 2016 I don't think I received an email when I paid my balance online. I saved the confirmation pdf after I paid. Sent from my iPhone using Forums mobile app Link to comment Share on other sites More sharing options...
jh1809 Posted July 18, 2016 Author #4 Share Posted July 18, 2016 Thanks to you both. That's reassuring. I did check my debit card to make sure that it had been paid, but I was just slightly worried that P&O might not have registered the payment. Link to comment Share on other sites More sharing options...
RobboM Posted July 18, 2016 #5 Share Posted July 18, 2016 I paid on line last week and although I didn't get an instant email confirming payment, I did get an updated booking confirmation the following day. This had been updated to show that I had now paid in full. I hope this helps. Rob Link to comment Share on other sites More sharing options...
balf Posted July 18, 2016 #6 Share Posted July 18, 2016 If you buy a five quid item on Amazon and most other traders a confirming e mail is sent immediately. P&O really need to get up to date. David. Link to comment Share on other sites More sharing options...
NauticalMiss Posted July 19, 2016 #7 Share Posted July 19, 2016 I paid on line last week and although I didn't get an instant email confirming payment, I did get an updated booking confirmation the following day. This had been updated to show that I had now paid in full. I hope this helps. Rob This is correct. When you pay online, you will receive an email with an updated Booking Confirmation, showing your outstanding balance as nil. Link to comment Share on other sites More sharing options...
NauticalMiss Posted July 19, 2016 #8 Share Posted July 19, 2016 If you buy a five quid item on Amazon and most other traders a confirming e mail is sent immediately. P&O really need to get up to date. David. Hi David. P&O do send an email - it attaches an updated Booking Confirmation showing a nil balance. It's really very efficient. Link to comment Share on other sites More sharing options...
shallwe Posted July 19, 2016 #9 Share Posted July 19, 2016 Hi David. P&O do send an email - it attaches an updated Booking Confirmation showing a nil balance. It's really very efficient. That is exactly hat happened to me too. Link to comment Share on other sites More sharing options...
jh1809 Posted July 20, 2016 Author #10 Share Posted July 20, 2016 That's interesting, as it didn't happen in my case nor, apparently, for the first two people who responded to my original post. Link to comment Share on other sites More sharing options...
happy v Posted July 20, 2016 #11 Share Posted July 20, 2016 I've always received an updated booking confirmation also. Link to comment Share on other sites More sharing options...
NauticalMiss Posted July 21, 2016 #12 Share Posted July 21, 2016 (edited) Strangely, I've always received an updated Booking Confirmation when I've called P&O to query something, even if I haven't changed anything. For instance, recently I called them to ask if it was possible to alter something on a flight. It wasn't, so we left the booking unchanged. I received an email; I opened the attachment, which was an 'updated' Booking Confirmation, only to discover that nothing had changed (much to my relief) :confused: Edited July 21, 2016 by NauticalMiss Link to comment Share on other sites More sharing options...
welshgirl58 Posted July 21, 2016 #13 Share Posted July 21, 2016 This can be so confusing. I end up looking for what has been updated!! Can't find anything then I panic!!! Link to comment Share on other sites More sharing options...
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