twin123185 Posted August 17, 2016 #1 Share Posted August 17, 2016 http://www.cruiselawnews.com/2016/08/articles/power-loss-1/paul-gauguin-cruise-ship-loses-propulsion-in-bora-bora/index.html Uh-Oh!. I can't think of a better place to be stranded. Link to comment Share on other sites More sharing options...
Cruisedreamer1 Posted August 17, 2016 #2 Share Posted August 17, 2016 Please keep us informed about the status of the ship. Link to comment Share on other sites More sharing options...
pgcruises Posted August 17, 2016 #3 Share Posted August 17, 2016 http://www.cruiselawnews.com/2016/08/articles/power-loss-1/paul-gauguin-cruise-ship-loses-propulsion-in-bora-bora/index.html Uh-Oh!. I can't think of a better place to be stranded. Dear twin123185, We have asked the publication to update the article since the ship did not lose power. The technical issue has been resolved and the m/s Paul Gauguin sailed from Bora Bora yesterday afternoon and arrived Motu Mahana (off the coast of Taha’a), Paul Gauguin Cruises’ private island, this morning as scheduled. The ship had encountered a technical issue due to electronic cards related to propulsion in Bora Bora. A service engineer from France joined the ship yesterday and resolved the issue. During its time in Bora Bora, the ship operated normally, providing all dining, services, activities, and entertainment as usual. The ship ran tender service to and from Vaitape as well as to the line’s private beach in Bora Bora so guests could enjoy the island. Paul Gauguin Cruises also offered a complimentary shore excursion per guest in Bora Bora. The rest of the itinerary remains as originally scheduled with the ship sailing at 5:00 p.m. today to Moorea to arrive Thursday morning. The Gauguin will then overnight in Moorea and depart Friday at 5:00 p.m. for a 7:30 p.m. arrival into Papeete, Tahiti, on August 19, 2016, and the cruise concludes on August 20, 2016. As compensation, Paul Gauguin Cruises will provide guests a refund of 30% of the cruise fare paid and a $1,000 Future Cruise Credit per person for the two missed Tuamotus ports. Kind Regards, Paul Gauguin Cruises Link to comment Share on other sites More sharing options...
twin123185 Posted August 17, 2016 Author #4 Share Posted August 17, 2016 Thanks for clarifying this. The Internet is a dangerous place! Link to comment Share on other sites More sharing options...
kiwirick Posted August 20, 2016 #5 Share Posted August 20, 2016 Thanks for clarifying this. The Internet is a dangerous place! Just to clarify the event.Because of the propulsion problem,the ship stayed three extra days in Bora Boraand did not go to the Tuomotus as per the itinerary.A lot of people booked this cruise because it included the Tuomotus,and were disappointed to miss them,especially those doing scuba dives. During the day at Taha'a one of the tenders/lifeboats,fell off the ship,ripping off the railing and damaging the decking.Fortunately nobody was hurt. During the night on the way to Moorea more work was required on the propulsion system,resulting in the ship arriving in Moorea at around 1100hours.This meant that most morning excursions were postponed or cancelled. Fortunately the weather during the cruise was good and Bora Bora was a good place to be stuck in.It was also generous of PG provide extra complimentary excursions. So it wasn't all plain sailing,but we still had a good time and are glad we did this cruise. Link to comment Share on other sites More sharing options...
azlew Posted August 22, 2016 #6 Share Posted August 22, 2016 (edited) Just to clarify the event.Because of the propulsion problem,the ship stayed three extra days in Bora Boraand did not go to the Tuomotus as per the itinerary.A lot of people booked this cruise because it included the Tuomotus,and were disappointed to miss them,especially those doing scuba dives.During the day at Taha'a one of the tenders/lifeboats,fell off the ship,ripping off the railing and damaging the decking.Fortunately nobody was hurt. During the night on the way to Moorea more work was required on the propulsion system,resulting in the ship arriving in Moorea at around 1100hours.This meant that most morning excursions were postponed or cancelled. Fortunately the weather during the cruise was good and Bora Bora was a good place to be stuck in.It was also generous of PG provide extra complimentary excursions. So it wasn't all plain sailing,but we still had a good time and are glad we did this cruise. Thank God the Captain did not try to force us into the open ocean and try to go to the Tuomotus!! One could only imagine what would of happened with us on the Paul G in the open ocean with no propulsion! Most of us directly thanked him for his decision to turn the PG around and go back to Bora Bora. The 30 percent refund and $1000.00 per person future cruise credit plus free excursions is a very good and fair settlement! Thanks PG!! Edited August 22, 2016 by azlew added Link to comment Share on other sites More sharing options...
azlew Posted August 23, 2016 #7 Share Posted August 23, 2016 Dear twin123185,We have asked the publication to update the article since the ship did not lose power...... Kind Regards, Paul Gauguin Cruises I also have written to the author and tried to place an entry into his blog. No response is coming from him and the blog continues to have the tags "power loss" and "loss". I am not sure what agenda he has but it certainly is not accurate as far as the tags mentioned. Link to comment Share on other sites More sharing options...
Emdee Posted August 23, 2016 #8 Share Posted August 23, 2016 So Azlew....will you be joining us on the reunion? Link to comment Share on other sites More sharing options...
azlew Posted August 23, 2016 #9 Share Posted August 23, 2016 (edited) So Azlew....will you be joining us on the reunion? Which one (what year??) We have planned the Greek Islands next year but maybe 2018 if there is one. Too bad PG sold the Tiera Moana (spelling?) as I think they sailed the Greeks isles? ANy suggestions for small ships in that area? Thanks. Edited August 23, 2016 by azlew Link to comment Share on other sites More sharing options...
twin123185 Posted August 23, 2016 Author #10 Share Posted August 23, 2016 (edited) July 26, 2017 Sent from my iPad using Forums Edited August 23, 2016 by twin123185 Link to comment Share on other sites More sharing options...
azlew Posted August 24, 2016 #11 Share Posted August 24, 2016 Incredible! PG issued a 30 percent credit to our charge card last night!! That was fast! Thanks PG!! Link to comment Share on other sites More sharing options...
twin123185 Posted August 24, 2016 Author #12 Share Posted August 24, 2016 Incredible! PG issued a 30 percent credit to our charge card last night!! That was fast! Thanks PG!! That's awesome. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
azlew Posted August 26, 2016 #13 Share Posted August 26, 2016 Today we got our certificates for $1000.00 each for a future PG cruise going anytime from now til 12/2018! Great customer service. Thanks PG again! Link to comment Share on other sites More sharing options...
Deeleedog Posted August 26, 2016 #14 Share Posted August 26, 2016 WOW PG knows how to take care of their customers. I am helping a neice and her hubby who booked a 12 nite Mediterranean/Greek Islands cruise on Royal Carribbean next June. RC has chartered the ship and is kicking everyone that was on it off even the ones that have paid in full for everything already. No special anything in return thus far but to be able to rebook on another thrip but not even a price guarantee. no nothing. This is a work in progress and In know from experience as a Realtor that everything is negotiable but their customers shouldn't have to beg a plead for something when they are probably being paid big $$ to charter a ig ship like The Brilliance. I will cruise on PG any day over another line if i am able. Will be on B2B cruises with them this coming June Bali to Fiji then Fiji to Tahiti after the dry dock repairs happening next may. I have heard talk of a new ship maybe being built or planned to be built to replace her as she is an older gal. Sounds like she may need a little bit more of a dry dock work up come May. Link to comment Share on other sites More sharing options...
Deeleedog Posted August 26, 2016 #15 Share Posted August 26, 2016 (edited) Oops somehow posted twice trying to delete Edited August 26, 2016 by Deeleedog Link to comment Share on other sites More sharing options...
Emdee Posted August 27, 2016 #16 Share Posted August 27, 2016 (edited) Which one (what year??) We have planned the Greek Islands next year but maybe 2018 if there is one. Too bad PG sold the Tiera Moana (spelling?) as I think they sailed the Greeks isles? ANy suggestions for small ships in that area? Thanks. Current reunion is July 2017. Hope to have another one in Jan 2019 if management agrees. Crystal Esprit is a small ship that does the area. One of the highlights is when they go thru the Corinth canal. Google Tere Moana Corinth canal pics and you will see what I mean. Enjoy your travels. Edited August 27, 2016 by Emdee Link to comment Share on other sites More sharing options...
azlew Posted September 19, 2016 #17 Share Posted September 19, 2016 Current reunion is July 2017.Hope to have another one in Jan 2019 if management agrees. Crystal Esprit is a small ship that does the area. One of the highlights is when they go thru the Corinth canal. Google Tere Moana Corinth canal pics and you will see what I mean. Enjoy your travels. Thanks for the info. We just talked to our travel agent and it looks like we will be using the generous credit on Paul Gauguin on a 7 day French Poly trip either Febuary,March or April 2018 (our PG cruise credit runs out end of 2018). What month from Feb thru April is the best for warm water and not too rainy? As far as reunion : It looks like we are out of sync for any PG reunion cruises by one year.. Link to comment Share on other sites More sharing options...
Emdee Posted September 19, 2016 #18 Share Posted September 19, 2016 Thanks for the info. We just talked to our travel agent and it looks like we will be using the generous credit on Paul Gauguin on a 7 day French Poly trip either Febuary,March or April 2018 (our PG cruise credit runs out end of 2018). What month from Feb thru April is the best for warm water and not too rainy? As far as reunion : It looks like we are out of sync for any PG reunion cruises by one year.. The 7 day won't get you to the Tuamotus you missed! It's a crapshoot. Jan and feb are cheap but rainy. Gets windy after that. Link to comment Share on other sites More sharing options...
azlew Posted September 19, 2016 #19 Share Posted September 19, 2016 The 7 day won't get you to the Tuamotus you missed! It's a crapshoot. Jan and feb are cheap but rainy. Gets windy after that. So wind starts up in March ? I wonder how much the PG rocks in the lagoon besides all the partying? :-) Link to comment Share on other sites More sharing options...
DavidTheWonderer Posted September 19, 2016 #20 Share Posted September 19, 2016 Uh-Oh!. I can't think of a better place to be stranded. Being stranded in Bora Bora would be pretty sweet. But Moorea might be better. Fortunately, the pax didn't miss the private Motu. And I was amazed and thrilled by not only the detailed post about the problems from the official responder, but the generosity of the compensation. One more reason why I love giving this company my custom. Their "put their money where their mouth is" support of the environment and Polynesian culture is another big one for me. Link to comment Share on other sites More sharing options...
azlew Posted September 19, 2016 #21 Share Posted September 19, 2016 Being stranded in Bora Bora would be pretty sweet. But Moorea might be better....... Yes I agree! Bora Bora is great but Moorea is Amazing! We loved our Whale and Dolphin excursion with Dr. Poole!! Link to comment Share on other sites More sharing options...
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