broadwaycam Posted August 10, 2017 #1 Share Posted August 10, 2017 Does anybody have the contact info for the onboard shops if we have an issue with an item we purchased while on a ship? I know I saw it online but can now not seem to find it. Link to comment Share on other sites More sharing options...
Sauer-kraut Posted August 10, 2017 #2 Share Posted August 10, 2017 Did you purchase through Diamonds International? http://www.diamondsinternational.com/store/support Link to comment Share on other sites More sharing options...
bob brown Posted August 11, 2017 #3 Share Posted August 11, 2017 You can probably get that info from the NCL corportate office...you'll need to tell them which ship you were on, as I believe there are a few different companies operating on different ships...NCL does not actually operate any of them....they are concession's... Link to comment Share on other sites More sharing options...
FreestyleNovice Posted August 11, 2017 #4 Share Posted August 11, 2017 Might be Dufry or Starboard Cruise Services. edit; could be another company, not sure how many there are Link to comment Share on other sites More sharing options...
bob brown Posted August 11, 2017 #5 Share Posted August 11, 2017 Yeah, it's funny how that works out....you'd think that the cruise lines would have one contract with one of those companies, to work all the ships in the fleet.... Link to comment Share on other sites More sharing options...
robmac330 Posted August 11, 2017 #6 Share Posted August 11, 2017 Yeah, it's funny how that works out....you'd think that the cruise lines would have one contract with one of those companies, to work all the ships in the fleet.... In a perfect world, that would work, but my sister now works for one of these companies and set me straight. The contracts are usually put out to bid when a new ship is built or an existing ship is scheduled for a large-scale refurb. Since each company has different brands that they offer (Starboard's parent company, for example, is Louis Vuitton - Moet Hennessy) the contracts come down to what kind of retail spaces a cruise line envisions for the ship. Is it going for more higher end retail (think Gucci, Dior, Bulgari, etc.) or are they making a bigger emphasis on duty free liquor? That will affect how much a vendor bids depending on what type and how large of a space they'll be operating in. Link to comment Share on other sites More sharing options...
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