JimJam39 Posted August 22, 2017 #1 Share Posted August 22, 2017 Does anyone else have travel insurance with Barclays Bank? Partner has been assured that the travel insurance pack he's added includes cruise cover for all the specific things that could go wrong on a cruise (cancelled cruise, late disembarkation, missed ports etc), but when I look online at their general information it only mentions; winter sport, golf and business cover as additional optional extras. Need to pay my final balance today so need to know for sure if the travel insurance we have covers us. Link to comment Share on other sites More sharing options...
SoupPlease Posted August 22, 2017 #2 Share Posted August 22, 2017 If you need to know for sure, then I suggest you contact the insurer directly for confirmation. Hopefully it is included. Link to comment Share on other sites More sharing options...
JimJam39 Posted August 22, 2017 Author #3 Share Posted August 22, 2017 If you need to know for sure, then I suggest you contact the insurer directly for confirmation. Hopefully it is included. My partner spoke to them, they assured him it's all on there but I was just being cautious as although verbally they've stated it's included it's not listed on their generic online information. I'm presuming they will send out paperwork to confirm everything in writing but I need to pay my balance today. Link to comment Share on other sites More sharing options...
annieuk Posted August 22, 2017 #4 Share Posted August 22, 2017 I really would check that your insurance includes things like Medical repatriation - including removal by helicopter if necessary and that if you have to cancel you get the full amount of your holiday back. Many insurance companies have a limit of how much they pay out in the event of a cancellation. Many will have a limit of between £5,000 and £10,000 - this may be enough but for many cruises it won't be depending on the length of the cruise and the grade of cabin chosen. On our forthcoming long cruise I had great difficulty in finding a company that would pay out in full the cost of the cruise if we had to cancel. Link to comment Share on other sites More sharing options...
SoupPlease Posted August 22, 2017 #5 Share Posted August 22, 2017 If you have to know all the details today, then I suggest you consider cancelling the Barclays one and find an online Insurance provider which will issue the full policy details electronically - either by email or by downloading a PDF. If Barclays are posting it out by snail mail and you have to know today, then I see no other alternative unless you contact Barclays yourself and get whatever level of re-assurance you are seeking. Link to comment Share on other sites More sharing options...
balf Posted August 22, 2017 #6 Share Posted August 22, 2017 Never, ever rely on what you are told over the phone in regard to insurance. You should be able to access the schedule on line. David Link to comment Share on other sites More sharing options...
Adammara Posted August 22, 2017 #7 Share Posted August 22, 2017 As balf suggest, look for it on line, and whatever definitely get it in writing, and take a copy with you. Insurers are very good at not paying out on any excuse! It took me 3 months to get a refund from Sage, when we had to cancel a cruise when my wife had cancer. Link to comment Share on other sites More sharing options...
JimJam39 Posted August 22, 2017 Author #8 Share Posted August 22, 2017 Thank you for the advice Link to comment Share on other sites More sharing options...
Thejuggler Posted August 23, 2017 #9 Share Posted August 23, 2017 Any paperwork sent to you will be the same as that available to view before purchase. This is available online. LV do specifically mention cancellation of excursions. I would compare Barclays with their policy as if it isn't in there you aren't covered. My parents found out the hard way about what wasn't covered in a policy when their passports were stolen. Replacing them cost 4 figures. Link to comment Share on other sites More sharing options...
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