Question about refund and rebooking.

[crazycruzer68]

Lots of if's in this post, if our cruise is cancelled instead of waiting for a refund can we just switch to a different cruise, if ones available?

 

 

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[LibratPDX]

That's a question for Carnival but of course their phones are crazy busy right now, I hope they hired extra help!

[crazycruzer68]

That's a question for Carnival but of course their phones are crazy busy right now, I hope they hired extra help!

 

 

 

Yes, I should call Carnival, but our trip is a few weeks out and I don't want to take the time that someone else may really need tonight

 

 

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[johnny75]

We have major cruise in a few days.

 

Called Carnival for question on this cruise, surprise they closed all their offices and diverted calls to an overseas call center.

 

Person on the phone had no idea what we were talking about.

 

 

Thanks for the support with the hurricane delays.

 

 

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[coevan]

Yes, I should call Carnival, but our trip is a few weeks out and I don't want to take the time that someone else may really need tonight

 

 

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What port are you sailing out of?

[IndyDenise]

We have major cruise in a few days.

 

Called Carnival for question on this cruise, surprise they closed all their offices and diverted calls to an overseas call center.

 

Person on the phone had no idea what we were talking about.

 

 

Thanks for the support with the hurricane delays.

 

 

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Well, those Carnival call center people probably needed to evacuate and/or secure their property.

 

Much more important than risking their lives to answer Cruise questions. At least in my opinion..

 

 

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[crazycruzer68]

What port are you sailing out of?

 

 

 

Miami[emoji43]

 

 

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[crazycruzer68]

Well, those Carnival call center people probably needed to evacuate and/or secure their property.

 

Much more important than risking their lives to answer Cruise questions. At least in my opinion..

 

 

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There are call centers in other locations than Miami.

 

 

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[IndyDenise]

There are call centers in other locations than Miami.

 

 

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Right, and a previous poster was upset at being routed to an overseas one.

 

 

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[perditax]

Right, and a previous poster was upset at being routed to an overseas one.

 

 

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If it's the poster I'm thinking of, she's upset about everything.

[DisneyDatknee]

But your cruise isn't cancelled... So what's the point in calling? Our cruise is in two weeks, but we are still doing it. Bought insurance just in case.

[llachance]

My PVP had everything moved to another cruise (Valor over Labor Day that didn't go anywhere). There will be a refund for the 25% discount. I got the exact same cabin and have already seen my FTF refunded as well as a couple of other things I ordered.