Can't see any cruises on my account

[stoneman56]

I have never been able to see the cruise I booked for Dec.18 in my account. It always says "no bookings found".

I have phoned up not only MSC customer service but also website support and they both tell me that they can see it when they log in.

 

I have tried different browsers, clearing my PC, even using different laptops/tablets but still see nothing.

 

I'm pretty pissed about this, I might want to book some extras, pay the DSC in advance, see how the itinerary has changed, or just be assured that I still have a booking.

 

Anyone else experiencing this? And if so how did you you get it sorted.

[Preziosa]

Lock in with booking nummer and the last name on the person who is nummer one in the booking

[Reyyn]

Preziosa is right.. log into the account using your booking number, first name, last name and the booking will show.. we had the same issue with ours :0

then on the left side of the screen you have the option to add things on like excursions, drinks packages, etc.

[kjquilts]

Preziosa is right.. log into the account using your booking number, first name, last name and the booking will show.. we had the same issue with ours :0

then on the left side of the screen you have the option to add things on like excursions, drinks packages, etc.

 

I failed in logging into my account until I put both my first and middle names in the first name box. That worked and I can now access the booking.

[lilalila]

I failed in logging into my account until I put both my first and middle names in the first name box. That worked and I can now access the booking.

 

I too had to put my first and middle name into the first name box before I could see my booking.