VBHS1999 Posted April 27, 2018 #1 Share Posted April 27, 2018 I am currently on Oasis of the Seas for the sailing that left on April 22nd. I am and star class so I shouldn't have food or beverage charges appearing on my account. It's now happened on five separate occasions even when we are very clear when we make the purchase that we have a drink package. What happens is that we get the drinks ordered and then it sometime later we see the full price for the drinks added to our stateroom. Being that it has happened five times it just does not seem like a one-time accident. Our Genie gets them taken off there for us but it seems like that they may have dishonest people putting these through so that they get an 18% gratuity instead of a $0 transaction. Has anyone else had this problem? -kevin Link to comment Share on other sites More sharing options...
danp Posted April 27, 2018 #2 Share Posted April 27, 2018 Go to the pursers desk and they will take it off Link to comment Share on other sites More sharing options...
Guest maddycat Posted April 27, 2018 #3 Share Posted April 27, 2018 Go to the pursers desk and they will take it off He said that his Genie takes care of removing the charges. Link to comment Share on other sites More sharing options...
lbjen Posted April 27, 2018 #4 Share Posted April 27, 2018 If the charge gets canceled, the wait staff probably doesn’t get the 18%. Link to comment Share on other sites More sharing options...
karena1 Posted April 27, 2018 #5 Share Posted April 27, 2018 We had that on Oasis Star Class a few weeks ago. I know our Genie could take care of it, but I am used to taking care of myself. Went to GS and got them removed within about 2 minutes. Link to comment Share on other sites More sharing options...
cruisinck Posted April 27, 2018 #6 Share Posted April 27, 2018 We have been star class on different ships and yes it has happened. Maybe new staff not trained properly but the genie has always taken care of it. The usually will check your account daily and take care of it with out you asking. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
lovescats5 Posted April 27, 2018 #7 Share Posted April 27, 2018 We were in Star Class two years on Oasis and never had a problem. Saying that we will keep a sharp eye on our account charges this year on the Anthem. Sorry you had any trouble. Our first genie on Oasis was Israel (Izzy). We enjoyed having him take care of us very much. Link to comment Share on other sites More sharing options...
Foodluvr Posted April 27, 2018 #8 Share Posted April 27, 2018 We had issue in Oct. Conceirge offered to resolve but guest services addressed quickly. Was about $75 in charges that should not have been incurred as we had beverage packages. Link to comment Share on other sites More sharing options...
VBHS1999 Posted April 27, 2018 Author #9 Share Posted April 27, 2018 We were in Star Class two years on Oasis and never had a problem. Saying that we will keep a sharp eye on our account charges this year on the Anthem. Sorry you had any trouble. Our first genie on Oasis was Israel (Izzy). We enjoyed having him take care of us very much. I saw Israel on this ship one night at the theater. Link to comment Share on other sites More sharing options...
toyman55 Posted April 27, 2018 #10 Share Posted April 27, 2018 Sounds like your card was setup wrong in the system. Link to comment Share on other sites More sharing options...
Nanarrow Posted April 28, 2018 #11 Share Posted April 28, 2018 I’m sorry about your extra charges. Such an annoying glitch. Does your screen name have to do with your home town high school? If so and you are from FL- we are from the same town!:) Link to comment Share on other sites More sharing options...
VBHS1999 Posted April 28, 2018 Author #12 Share Posted April 28, 2018 I’m sorry about your extra charges. Such an annoying glitch. Does your screen name have to do with your home town high school? If so and you are from FL- we are from the same town!:) It does but I am from Ohio. Link to comment Share on other sites More sharing options...
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