bigcartman Posted May 31, 2018 #1 Share Posted May 31, 2018 Has anyone with peanut / tree nut allergies been on the Bliss yet and if so please share your experiences with me. :D:D Link to comment Share on other sites More sharing options...
amandachit Posted June 19, 2018 #2 Share Posted June 19, 2018 We are on the June 7th cruise. I have talked to customer service about the PN/TN allergies. They seemed to have a great set up for preparing safe meals. I was supposed to get an email, but I have not yet. Hopefully I will have some more information soon. Link to comment Share on other sites More sharing options...
zqvol Posted June 19, 2018 #3 Share Posted June 19, 2018 These guys deal with food allergies of all types every day. The are well prepared to handle them. The key is making sure that you discuss it with the maitre'd when you board. You will have a great cruise and no problems. Link to comment Share on other sites More sharing options...
bigcartman Posted June 20, 2018 Author #4 Share Posted June 20, 2018 Thanks for that info I would really like to know how you make out especially regarding the other eating places other then the main dining room..just an fyi though I noticed in a video that they serve peanuts and nuts in the bars.I asked special needs and they said the bar manager would have them removed but not sure if that means they would remove them from all bars for the cruise...it will make going into the bars a little difficult. We are on the June 7th cruise. I have talked to customer service about the PN/TN allergies. They seemed to have a great set up for preparing safe meals. I was supposed to get an email, but I have not yet. Hopefully I will have some more information soon. Link to comment Share on other sites More sharing options...
amandachit Posted June 20, 2018 #5 Share Posted June 20, 2018 I called the cruise line again and they said that I needed to email the Access Desk. I did that and they quickly sent back an email with detailed questions regarding the health concern. The form was for multiple issues. I just returned it to them. The email says:Food Allergies Although it is not mandatory, if this request is due to a medical condition, please contact our Access Desk by filling out the attached form and sending it back to us (accessdesk@ncl.com or fax 305.468.2171, ). This is to ensure that the ship staff is aware of any Medical condition, in the event of an emergency. Please be advised that we are able to provide assistance for guests with food allergies. The information you provide will be noted and forwarded to the dining staff, as well as the medical staff onboard. Guest with Epi-pens should carry them and not check it in with their luggage. The Chefs prepare all food for guests with food allergies separate from all other food. They are able to make modifications to most meals on the menu or create new meals that are not on the menu. The wait staff will be able to advise what the meal contains and identify safe meal choices. All dining venues can accommodate allergies, however we do not recommend eating at the buffet. Upon embarkation, we ask that guests meet with the Restaurant Manager for arrangements and to go over their dietary needs. The Restaurant Manager can be reached at the Reception Desk. Guests may only bring non-perishable, pre-packaged, prepared snacks to be stored in the guest’s cabin (dry snacks, cookies, crackers, etc.). Guests cannot bring pre-cooked food (in any stage: frozen, chilled, etc.), food that needs to be cooked/prepared, processed or stored by ship staff. When traveling, a passenger and treating physician should consider the following carefully before any cruise: 1) There is no Allergist available on the ship. 2) Medical conditions, when unstable and poorly controlled, are potentially life threatening, especially without back up. 3) These conditions should first be stabilized prior to embarking on a cruise, where a Guest may be at sea for several days without any immediate hospital and or specialist back up. 4) Prior to any travel, we strongly suggest that Guests contact their own Health Insurance carrier to determine what benefits they carry… particularly their benefits for Medical Providers outside of the United States, as well as available Air-Ambulance and Repatriation benefits. In fact, for short trips, any traveler is well advised to purchase Travel Health Insurance with defined out of country Treatment and Repatriation benefits… even if this coverage might be redundant. However, we cannot assure anyone that foods can be guaranteed to be 100% safe from contamination with food allergens. We can, and will, make every effort to continue to provide our Guests with the support that they require to experience and safe and uneventful voyage, as evidenced by the correspondence currently taking place! Lastly if at all possible please complete and return the attached form no later than 5 days prior to your cruise. Link to comment Share on other sites More sharing options...
amandachit Posted June 20, 2018 #6 Share Posted June 20, 2018 As for the bar, we don't have experience in that yet. The PN/TN is my son who is 17. My guess would be that $$$ talks. I would pick one bar that you would want to be at the most. Talk to (and tip) the manager after explaining your situation and maybe they will take extra efforts to keep a safer area for you? That would be the only suggestion that I have. We have been on quite a few cruises (none with NCL) with our son and have found that when we take the time to talk to the managers of each area carefully, they have been more than accomodating. Link to comment Share on other sites More sharing options...
bigcartman Posted June 21, 2018 Author #7 Share Posted June 21, 2018 This will also be my first NCL cruise all the rest have been Carnival and they have handle things amazingly. As for the bar, we don't have experience in that yet. The PN/TN is my son who is 17. My guess would be that $$$ talks. I would pick one bar that you would want to be at the most. Talk to (and tip) the manager after explaining your situation and maybe they will take extra efforts to keep a safer area for you? That would be the only suggestion that I have. We have been on quite a few cruises (none with NCL) with our son and have found that when we take the time to talk to the managers of each area carefully, they have been more than accomodating. Link to comment Share on other sites More sharing options...
amandachit Posted August 15, 2018 #8 Share Posted August 15, 2018 I almost forgot to reply. They handled my sons allergies with ease. We informed them in advance. Once on the ship, we met with the dining staff to pre-plan some of the dinners. They would have been happy to pre-plan all of the meals but my son did not want to do that. He wanted some flexibility. The staff was very accomodating and identified him by sight on occasion. His id card was flagged with his allergies and a manager came to meet with him at every sit down restaurant. I cannot say enough great things about the experience that we had! I highly recommend them. Link to comment Share on other sites More sharing options...
bigcartman Posted August 16, 2018 Author #9 Share Posted August 16, 2018 I almost forgot to reply. They handled my sons allergies with ease. We informed them in advance. Once on the ship, we met with the dining staff to pre-plan some of the dinners. They would have been happy to pre-plan all of the meals but my son did not want to do that. He wanted some flexibility. The staff was very accomodating and identified him by sight on occasion. His id card was flagged with his allergies and a manager came to meet with him at every sit down restaurant. I cannot say enough great things about the experience that we had! I highly recommend them. Thanks so much for the information. Did your son eat at the buffet? or any of the specialty restaurants ? Really want to try local out. Link to comment Share on other sites More sharing options...
Rare BirdTravels Posted August 16, 2018 #10 Share Posted August 16, 2018 The cruise line takes allergoes very seriously. Nuts and nut products are used and served everywhere on the ship. Writing or talking to a land-based desk is fine, there is a note in your record. Big deal. It is incumbent on you to talk with the restaurant staff in each restaurant you intend to eat at 24 hours in advance. Your food will be prepared in a separate part of the galley. But that same galley is used for all special prep. Gluten free, shellfish allergies, but allergies, special religious requirements. I spoke with the head chef of the main dining room on the Getaway a coupe of days ago. With proper notification, he can plan the sequence of foods to cook to keep everyone safe. If he is not notified 24 hours in advance and if he can not gaurantee the safety of food (I.e., if any nuts were used in the galley that service) he can and will refuse service. Your safety is more important than feeding you. Food awareness in the Bliss main galley Link to comment Share on other sites More sharing options...
bigcartman Posted August 17, 2018 Author #11 Share Posted August 17, 2018 I assume your are allergic to something?? thanks for you input :) The cruise line takes allergoes very seriously. Nuts and nut products are used and served everywhere on the ship. Writing or talking to a land-based desk is fine, there is a note in your record. Big deal. It is incumbent on you to talk with the restaurant staff in each restaurant you intend to eat at 24 hours in advance. Your food will be prepared in a separate part of the galley. But that same galley is used for all special prep. Gluten free, shellfish allergies, but allergies, special religious requirements. I spoke with the head chef of the main dining room on the Getaway a coupe of days ago. With proper notification, he can plan the sequence of foods to cook to keep everyone safe. If he is not notified 24 hours in advance and if he can not gaurantee the safety of food (I.e., if any nuts were used in the galley that service) he can and will refuse service. Your safety is more important than feeding you. Food awareness in the Bliss main galley Link to comment Share on other sites More sharing options...
amandachit Posted August 29, 2018 #12 Share Posted August 29, 2018 Yes, he ate at the buffet after consulting the staff. Quite frequently, he ate at the Local. The food was great! Thanks so much for the information. Did your son eat at the buffet? or any of the specialty restaurants ? Really want to try local out. Link to comment Share on other sites More sharing options...
bigcartman Posted August 29, 2018 Author #13 Share Posted August 29, 2018 Yes, he ate at the buffet after consulting the staff. Quite frequently, he ate at the Local. The food was great! Thanks again for the info its greatly appreciated. Link to comment Share on other sites More sharing options...
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