Digital/Electronic Princess Gift Cards

[VaCruzers]

I ordered two gift cards on June 17th anticipating using them toward final payment for my booked cruise, which is due this one. One was a purchased card, and the other was a bonus card offered in conjunction with a gift card purchase. I've received the confirmation email or the order, but not the email that has the gift card number and whatever else "activation code/PIN"needed to use the cards. I've requested the cards be resent daily through the link in the order confirmation to no avail. Yesterday, I emailed customer service who allegedly resent and also called customer service, who allegedly resent. This morning I called customer service again. The agent I spoke with said they had limited staff working and, despite my offering to wait said I should call back on Monday. I asked to be transferred to a supervisor and was disconnected.

 

Has anyone ever experienced difficulty with this? What recommendations do you have? Thank you!

[AnyMajorCruiseDude]

Happens to me too. For some reason, my "regular" email address rejects the actual card email. If I resend to an alternate address it works.

[VaCruzers]

So happy to report that after spending another hour on the phone with a Princess Customer Service agent who actually understands the concept of customer service, my issue is resolved. It was reported that Comcast blocks the gift card emails and I was requested to provide an alternate non-Comcast email address. The cards were delivered immediately to the alternate address. Strange, since I've gotten hundreds of emails from Princess via my Comcast email. At any rate, I'm a happy customer. Shout out to Robert at Princess manning the Gift Card Customer Service phone lines today! He rocks!

[caribill]

It was reported that Comcast blocks the gift card emails and I was requested to provide an alternate non-Comcast email address. The cards were delivered immediately to the alternate address.

 

Had you checked the spam folder at Comcast.com?

[gatour]

That is my suggestion also. You should be able to change your spam settings or allow emails from specific domains/addresses to pass through the filters

 

Had you checked the spam folder at Comcast.com?

[VaCruzers]

Thanks for the suggestions to check Spam. That was my first step and was not the issue.

[AnyMajorCruiseDude]

This is correct. Some e mail providers reject the e mail before it ever gets sent to spam box . Mine is centurylink. Took a while to figure out, but they eventually admitted it, claiming they were saving me from emails with potentially harmful viruses. Works fine with outlook.