Do RCI ever respond to public feedback?

[nolesrule]

I once posted a complaint on Facebook about an issue we had with one member of the Adventure Ocean staff while picking up our kids. It made me angry and I just wanted to vent, I couldn't sleep and I had some free Internet time to use. We got an acknowledgement from whoever monitors Facebook that night and they contacted the ship. The next morning I was over by Guest Services picking up an extra Compass and the Hotel Manager spotted me and we had a nice chat about the incident in his office.

 

 

And no, I didn't ask for OBC or any other freebies. I just wanted someone to listen and acknowledge the incident and take corrective action with the employee.

[CruisingNole]

I just wanted someone to listen and acknowledge the incident and take corrective action with the employee.

 

Your words mirror those of most consumers but for some reason, there are corporations that just don't "get it."

[polymedia]

I’ve been told by several cruise directors that they monitor cruise critic closely.

[RDC1]

You are not taking into account that some folks only cruise on a couple of lines, and some only Royal.

 

 

 

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Nope, The numbers I used was worldwide passengers across all cruise lines for 2017 from market watch and the CC reported number of individual members.