Can't Check In Online

[travlin]

I purchased a cruise last night that leaves Sept. 9 and have been unable to check in. I keep getting a message that they are experiencing a problem. I have tried off and on since last night. Am I the only one with this problem? I waited too late tonight to call to talk to them about it. I just wonder if I am doing something wrong.

[SadieN]

The phone lines are open 24/7.

 

 

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[disneylover89]

Try a different browser

[rangerdog]

This exact same thing happened to me last week, and after 4 days of getting the same message, I call the technical services line for Carnival and they walked me through how to "delete my cookies". As soon as I did that, it worked. So, either go in and "delete your cookies" or call Carnival and they'll help you. :) :D

[travlin]

Thank you!

[travlin]

This exact same thing happened to me last week, and after 4 days of getting the same message, I call the technical services line for Carnival and they walked me through how to "delete my cookies". As soon as I did that, it worked. So, either go in and "delete your cookies" or call Carnival and they'll help you. :) :D

 

You were 100% correct! That's all I had to do. Thank you soooo much!

[ArmchairQB]

I purchased a cruise last night that leaves Sept. 9 and have been unable to check in. I keep getting a message that they are experiencing a problem. I have tried off and on since last night. Am I the only one with this problem? I waited too late tonight to call to talk to them about it. I just wonder if I am doing something wrong.

 

When I checked in online 3 of the 4 persons' passport expiries were incorrect. They showed correct on the entry / edit screen but not on the summary. I called Tech Support and they assured me they have the correct expiries and that it was a glitch on their end.