Help! Trying to Use Cruise Planner

[kcmom]

My sister-in-law and I are trying to use the Cruise Planner for our December 29th cruise on Symphony. We have so far learned that we both can't log in at the same time. We DID finally manage to get massages scheduled.

 

Question: When we try to schedule My Time Dining, it puts it in the cart and then demands we PAY for it? What are we doing wrong?

 

Question: We tried to book facials and it just keeps saying "not available". What are we doing wrong? Does that really mean that every available spot for facials is booked?

 

We're going to go nuts trying to figure out the website.

[Clarea]

With regard to My Time Dining, try putting one reservation in your cart and checking out. I'm thinking the charge will be zero.

[DougMacP]

The website is very clunky and was / is a constant source of frustration for me. You can look forward to having to re-sign in repeated times when trying to book things, and never use your "back" button on your browser in excursion section or it takes you all the way out. (click on the small shore excursion line right above the description of what you were just looking at) Not your fault!! But the good thing is you have plenty of time to get things done before your cruise.