Medaillonnet on Ruby Princess

[dtwcal]

I had booked and paid for MedaillonNet for our cruise to Sea of Cortez in February. I just received a call from Princess to inform me that it, unfortunately, will not be available, and that my money would be refunded. Does anyone know what happened, and why it was cancelled?

[Mike45LC]

The entire Medallion rollout has been difficult, with many delays.  I have no specific information as to the schedule and delays on the Ruby.  

 

The internet on the Ruby is incredibly slow.  Even slower than 1980 dial-up.  Getting timed out while waiting for a page to load!  But it was this bad last year as well.

 

Because of this, I could not use the internet on-board.  I used the internet through my phone while ashore, thanks to Mexico being included in my phone package.

 

I don't know if the miserable internet connections and the delay in the Medallion are related.

 

[Colo Cruiser]

Slow to install. The few ships involved have been pushed back significantly since they started in late 2017.

[sjfrany]

hello I am hoping that it will be up and running by April. just keeping fingers crossed.

 

[Pam in CA]

The Ruby is getting close to being rolled out but even when the rollout starts, it’ll take weeks.

 

This is on the Ruby last month. Cruise cards were still in use but you held up your card to the screen to unlock your cabin door. 

 

[Cyn874]

Yes, same thing happened to me. I found a great deal on Cyber Monday for our April 8, 2019 cruise- Unlimited surf and stream for 50% off. I purchased it right away, but they called the other day to cancel it and said the same thing, that it wouldn't be ready. They did give me a $50 onboard credit, though. Did they offer you any thing similar? If not, maybe you can call and mention it.

[dtwcal]

Yes, they gave me the $50 credit as well as the refund.

 

[tiller]

Really disappointing to hear. The Medallion Net worked well for me on the Caribbean Princess in October, and I was hoping to have it on the Ruby in February as well.