Online check-in: Have you received this error message?

[Tapi]

I’m in the process of completing the online check-in. I get to the last step (to accept the cruise ticket contract) and I get this error message that says “Because of our pricing structure, the age correction you have requested may affect the cruise fare”.

 

I didn’t change any birth dates and all of them are correct and linked to their respective VIFP number. I contacted Carnival a few weeks ago and then again today to rectify the error, and they first said that that it was a glitch and now that it may take a few days for them to figure it out.

 

So while I wait for their response, I’m posting this here to see if any of you have encountered this error and to learn what you did to get it fixed. Thanks! 

[bury me at sea]

Have you tried saving one portion at a time -- that is check-in time, documents, etc.?  It might help pinpoint where the problem is.

Edited January 26, 2019 by bury me at sea

[beshears]

I did not have this problem when I did on-line check in, but had another couple problems, as I wanted to get the on line check in "finished," but I kept receiving an error.  I called customer service, and they took care of both problems, so information that I "thought" I HAD to put on there, there was another way to do it.  This way I did not have to worry about it, and they would take care of the two issues when we get on the ship.🙂