cinnamon Posted September 28, 2019 #1 Share Posted September 28, 2019 We’ve been home from our cruise for over two weeks now. We thought it odd that our cruise bill had not appeared on our credit card statement. Today we received a letter from the Saga office telling us that when we were onboard there had been a problem with the credit card reader. They’ve requested we post them a cheque and sent a stamped addressed envelope. This seems very odd and also very 20th Century. We hardly ever use cheques now. Anyone else come across this? Link to comment Share on other sites More sharing options...
lincslady Posted September 29, 2019 #2 Share Posted September 29, 2019 Have not come across this - might it be worth a phone call to find out the reason? Link to comment Share on other sites More sharing options...
cinnamon Posted September 29, 2019 Author #3 Share Posted September 29, 2019 We’ll phone to pay but apparently staff person only there afternoons Wednesday to Friday. Link to comment Share on other sites More sharing options...
lincslady Posted September 30, 2019 #4 Share Posted September 30, 2019 Wow - sounds a bit like a second world operation rather than a pretty large company! Hope you can get it sorted satisfactorily. Link to comment Share on other sites More sharing options...
white_bear Posted September 30, 2019 #5 Share Posted September 30, 2019 No problems with credit card reader when we were on board. The only thing that was a bit strange was that you had to go to Reception to register the card; unclear what happened if you didn't do this! Link to comment Share on other sites More sharing options...
lincslady Posted September 30, 2019 #6 Share Posted September 30, 2019 Other cruise lines insist on you registering as you board -sometimes when you check in on land before embarking! Link to comment Share on other sites More sharing options...
cinnamon Posted September 30, 2019 Author #7 Share Posted September 30, 2019 (edited) I’ve not been on a cruise in the last decade that didn’t ask you to register a credit card in advance as part of online check-in. Yes, people could decline and then queue up to pay cash onboard at the end. We were very surprised when our card wasn’t required at the terminal. We duly queued up onboard the next day, presented the card and assumed it would be charged. 6 days on the ship and they didn’t let us know it hadn’t worked. 16 days at home before we got the letter. 😏 Edited September 30, 2019 by cinnamon Link to comment Share on other sites More sharing options...
JoJo1947 Posted October 1, 2019 #8 Share Posted October 1, 2019 http://Had a similar problem with a registered debit card. Link to comment Share on other sites More sharing options...
cinnamon Posted October 2, 2019 Author #9 Share Posted October 2, 2019 Paid up now. Apparently there were a bunch that went wrong on our cruise. Link to comment Share on other sites More sharing options...
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