dada.mv Posted October 7, 2019 #1 Share Posted October 7, 2019 (edited) Hello! Anyone is experiencing some payment issue on HAL website lately? it's some days that i'm trying to make a partial payment for a future cruise but i always get the following error: Please fix the following errors: We apologize but we are having problems processing your payment at the current time. Edited October 7, 2019 by dada.mv Link to comment Share on other sites More sharing options...
Krazy Kruizers Posted October 7, 2019 #2 Share Posted October 7, 2019 What browser are you using? Link to comment Share on other sites More sharing options...
dada.mv Posted October 7, 2019 Author #3 Share Posted October 7, 2019 chrome, but anyone is having success to make a total or partial payment? Link to comment Share on other sites More sharing options...
Krazy Kruizers Posted October 7, 2019 #4 Share Posted October 7, 2019 HMMM -- usually Chrome is HAL's friendly browser. Hope someone comes along who can help you. Link to comment Share on other sites More sharing options...
freestyling Posted October 7, 2019 #5 Share Posted October 7, 2019 I received the same message on Friday and just tried this morning with same outcome. very frustrating. Guess HAL will get payment when their website works. I used the HAL feedback button to let them know FWIW. Link to comment Share on other sites More sharing options...
freestyling Posted October 7, 2019 #6 Share Posted October 7, 2019 Just went to site and the payment site worked. Payment made. Link to comment Share on other sites More sharing options...
dada.mv Posted October 7, 2019 Author #7 Share Posted October 7, 2019 I'm getting the same message...nothing change... Link to comment Share on other sites More sharing options...
dada.mv Posted October 8, 2019 Author #8 Share Posted October 8, 2019 I'm steel unable to make a partial or final payment on the HAL website. Anyone is able or not able to make a payment on the website? Only to understand if is only a my problem or is general. Possible that is because i made too many partial payment(around 20) ? Link to comment Share on other sites More sharing options...
peanutter Posted October 8, 2019 #9 Share Posted October 8, 2019 (edited) Yes, yes, yes - I'm so glad you posted as I have had this issue for a few days. I will call them later if I still am unable to make a payment today. I'm just glad I have a few weeks before final payment and the deadline wasn't yesterday. Oh, and I'm using Explorer. Edited October 8, 2019 by peanutter Link to comment Share on other sites More sharing options...
peanutter Posted October 8, 2019 #10 Share Posted October 8, 2019 Oh, and I'm using Explorer. Link to comment Share on other sites More sharing options...
dada.mv Posted October 8, 2019 Author #11 Share Posted October 8, 2019 Wonderfull, i'm not the only one. my deadline for the payment is 18 nov and i have only 500 euros remaining to pay but from the last week is impossible. Please when you'll hang off with the HAL call center let ous know what the say. Please. Link to comment Share on other sites More sharing options...
tamsno Posted October 8, 2019 #12 Share Posted October 8, 2019 On line payment still not working. A very efficient 5 minute phone call to main HAL number with credit card info did work fine. Other login and account access options don't always work either. Screen sometimes freezes and turning everything off is the only way to exit the site. They are well aware of site issues but never criticize just apologize and politely take care of what you need. Link to comment Share on other sites More sharing options...
HappiestWhenCruising Posted October 8, 2019 #13 Share Posted October 8, 2019 I had a problem the other day trying to fill out the information for checking in. I was trying to put in my credit card number to be used while on the cruise and kept getting a message saying it was the wrong number or couldn't process my request at this time, it varied. I then read some of the comments on here about trying Explorer instead of Google Chrome. That;s when I realized what my problem was. On Chrome, when I'd start typing in the Credit Card info, it wanted to auto fill in the information. My computer doesn't do this on Explorer. The problem was that the prefill default was an expiration date for my card of 03/23 for month and year. The website wanted 03/2023 That's what was wrong, it wanted a 4 digit year. What a pain! 1 Link to comment Share on other sites More sharing options...
sevenseasnomad Posted October 8, 2019 #14 Share Posted October 8, 2019 On 10/7/2019 at 7:16 AM, dada.mv said: chrome, but anyone is having success to make a total or partial payment? Last month, I had a problem one day, as I was unable to make the payment. The next day, everything worked fine. I simply chalked it up to the ongoing idiosyncrasies with HAL's website. Link to comment Share on other sites More sharing options...
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