Villa Suite removed on Freedom

[g8rjeff63]

On ‎11‎/‎20‎/‎2019 at 4:15 PM, BelizeanArmyWife said:

I was booked in the 4bd villa suite for December 2020. I got my call

last Wednesday with the following offers. Take up all the junior suites they are replacing the villa with, Upgrade to the royal suite for my immediate family and I and they’ll put the rest of my family in grand suites nearby, cancel my entire booking without penalties, book on another ship with another itinerary without penalty, or go on vision of the seas 10 days in the royal suite and the rest of my family in other suites scattered. I haven’t made up mind yet what I want to do but we have until the 24th to decide before auto canceling. 

 

I'm in the same situation for a 2021 cruise in late March.  No where on my RCCL emails does it say I'll be autocancelled if I haven't chosen an option by the 24th.  Where did that date come from?  Does it say that on your email(s)?  Is that November 24th?

 

Also, has anybody asked for two side-by-side 2-bedroom Royal Suites as an alternate solution? To me that's a downgrade due to loss of a large balcony with jacuzzi and the loss of the large living/dining room.

[BelizeanArmyWife]

39 minutes ago, g8rjeff63 said:

 

I'm in the same situation for a 2021 cruise in late March.  No where on my RCCL emails does it say I'll be autocancelled if I haven't chosen an option by the 24th.  Where did that date come from?  Does it say that on your email(s)?  Is that November 24th?

 

Also, has anybody asked for two side-by-side 2-bedroom Royal Suites as an alternate solution? To me that's a downgrade due to loss of a large balcony with jacuzzi and the loss of the large living/dining room.

When I called them back to find out about my options they told me I have until the 24th before they auto cancel and give me a refund. I didn’t as for two 2bedroom grand suites because of course like what you said that wasn’t the purpose of booking the 4bedroom villa. I think they really dropped it on this suite. 

[dmccadden]

I did ask for side by side 2 bedroom suites they said they could not do based on the number of guest I have on the reservation. They did suggest that all 8 of us could fit in one 2 bedroom suite.  I have escalated this to their corporate customer relation team and am waiting to hear from them.  I was told they would refund by $2000.00 deposit if I didn’t decide by the 26th but I have had that pushed back till the 3rd as I am waiting for options from others at RCCL.  

 

I am am finding the whole experience very frustrating!  We book the 4 bedroom presidential suite, the largest suite on the ship, it had a hot tub, Hugh outside dinning table, large common are and yes 4 separate bedrooms also you are supposed to be escorted on the ship by a sr. Officer.  I would go as far as to say this would have been a once in a life time experience for our family.  To be treated as though we are being unreasonable is totally unbelievable.  

 

Very short sighted by Royal because we cruise often and have cruised with them 4 or 5 times already with 4 or 5 cabins each time.  If this dose not work out we will be building a relationship with the other line we have used.

[dmccadden]

Ok looks like Royal is going to come through for us, many thanks to them!

[BelizeanArmyWife]

On 12/7/2019 at 7:09 AM, dmccadden said:

Ok looks like Royal is going to come through for us, many thanks to them!

Yayyyy thank goodness