Celebrity Alaska Cruise tours

[Decpl]

Hi everyone, we have a  land and  cruise tour booked for August. We are having so much trouble navigating the web sight to find land tour excursions its driving us nuts. Worst was talking to agents, want to add a day before cruise  but after 3 transfers gave up and booked our selves. Finally when booked our flight through Celebrity, this agent said it was no problem she could of added the room????  First agent said they didn't do it call cruise and they said they didn't do it . Don't these agents have clue. After all this transferred back to cruise people and they said they have no info on land part of tours yet. ?? Last Alaska cruise with Princess, 1 call, one agent did it all . Seems like Celebrity it running amok.