WilsonGR Posted February 4, 2020 #1 Share Posted February 4, 2020 We booked a Fly/Cruise with P&O through our travel agent. On the return flight the airplane was delayed for 28hrs in Barbados. P&O used TUI for the flights. Does anyone know who we should request compensation from? Is it P&O or TUI? What is the best procedure re gaining compensation? Link to comment Share on other sites More sharing options...
Elaine0138 Posted February 4, 2020 #2 Share Posted February 4, 2020 I would have thought it would have been the airline. I'm sure someone will be able to advise you. Link to comment Share on other sites More sharing options...
Manx buoy Posted February 4, 2020 #3 Share Posted February 4, 2020 The airline are liable for the compensation there’s usually a form to fill in on there website Link to comment Share on other sites More sharing options...
eddie11 Posted February 4, 2020 #4 Share Posted February 4, 2020 It’s TUI We used the Resolver website (Martin Lewis of Moneysavingexpert advises). Very, very simple. Go to the site & it’s a step by step process. €600 per person This derives from EU Regulations. I assume it remains as previously during the transition period. I’ve not heard anything about what might happen after. I tend to think we’ll miss out ... Link to comment Share on other sites More sharing options...
davecttr Posted February 4, 2020 #5 Share Posted February 4, 2020 7 minutes ago, eddie11 said: It’s TUI We used the Resolver website (Martin Lewis of Moneysavingexpert advises). Very, very simple. Go to the site & it’s a step by step process. €600 per person This derives from EU Regulations. I assume it remains as previously during the transition period. I’ve not heard anything about what might happen after. I tend to think we’ll miss out ... The compensation rules will continue but the government have said that they may or may not change them in the future. I had a TUI flight delayed by 28 hours over xmas and did nor even have to fill a form in. I got the €400 compensation last week Link to comment Share on other sites More sharing options...
clarets Posted February 4, 2020 #6 Share Posted February 4, 2020 We were on the same flight, i have just filled in a compensation form on the tui site and will await a reply. Can you also claim off your insurance? P.S. This delay was handled very poorly by p&o, one rep at hotel we were put up in and she was not good at keeping people informed which resulted in a lot of angry passengers! Also the note given by tui says 28 delay,it was 32! Link to comment Share on other sites More sharing options...
davecttr Posted February 4, 2020 #7 Share Posted February 4, 2020 2 hours ago, clarets said: We were on the same flight, i have just filled in a compensation form on the tui site and will await a reply. Can you also claim off your insurance? P.S. This delay was handled very poorly by p&o, one rep at hotel we were put up in and she was not good at keeping people informed which resulted in a lot of angry passengers! Also the note given by tui says 28 delay,it was 32! I believe it is actually 28 working days Link to comment Share on other sites More sharing options...
clarets Posted February 5, 2020 #8 Share Posted February 5, 2020 Just a note to WilsonGR, the tui letter given at the end of the flight is incorrect in that it states we were delayed 28.49hrs but it was nearer 32 and the absolute shocker that due to being tired only realised when talking to my own insurance was the statement on our letter of IMPORTANT INFORMATION is scheduled time of departure...21:55 1st of feb, Actual time of departure 02:44 2nd feb which if correct would mean less than 5hrs overdue and under this is the line Total length of delay 28hr and 49 minutes. Link to comment Share on other sites More sharing options...
WilsonGR Posted February 5, 2020 Author #9 Share Posted February 5, 2020 19 hours ago, clarets said: We were on the same flight, i have just filled in a compensation form on the tui site and will await a reply. Can you also claim off your insurance? P.S. This delay was handled very poorly by p&o, one rep at hotel we were put up in and she was not good at keeping people informed which resulted in a lot of angry passengers! Also the note given by tui says 28 delay,it was 32! They have not factored in the extra 3hrs flying time we had (11 instead of 8) as we had to be within 1hr of land Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now