squarevanman Posted March 16, 2020 #1 Share Posted March 16, 2020 Just seen a facebook post from CroisiEurope regarding their cancelations. If the translation is correct they seem to be offering customers a refund plus €150 voucher per person for a future cruise. Link to comment Share on other sites More sharing options...
Rare notamermaid Posted March 16, 2020 #2 Share Posted March 16, 2020 Thanks for the info. I have just seen that curisecritic uk has it on the website: https://www.cruisecritic.co.uk/news/5182/ "CroisiEurope CroisiEurope has paused sailings through April 15, 2020. Passengers impacted will receive full credit and be able to apply this credit to a cruise at a future date and, in addition, receive a voucher for £150 per person for a future cruise (booked on individual basis).." notamermaid Link to comment Share on other sites More sharing options...
Rare gnome12 Posted March 16, 2020 #3 Share Posted March 16, 2020 I find it a bit strange that the same 150 figure seems to be used for GBP, for euros, and, from the email I received, in dollars (I believe US not Canadian; I believe we are one market)Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
TravelerThom Posted March 17, 2020 #4 Share Posted March 17, 2020 On 3/16/2020 at 1:27 PM, squarevanman said: ...they seem to be offering customers a refund plus €150 voucher per person for a future cruise. On 3/16/2020 at 1:50 PM, notamermaid said: ...Passengers impacted will receive full credit and be able to apply this credit to a cruise at a future date and, in addition, receive a voucher for £150 per person for a future cruise (booked on individual basis).." “...full credit and be able to apply this credit at a future date...” does NOT equate to “a refund” in my estimation. Still, better than nothing. Link to comment Share on other sites More sharing options...
Yggdrasil98 Posted March 18, 2020 #5 Share Posted March 18, 2020 I have the regular email and a third answer to my request for a refund as France is a no go zone for Australia a few days ago is no, we can offer credit NOT REFUND. Link to comment Share on other sites More sharing options...
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