It's Been 90 Days - Still No Refund - Anyone Else?

[susanf31]

Today is the 90 day mark from when I requested a refund. We had a group reservation. Everyone else in my group received an email about a week ago saying their refund would be coming soon. They all received their refunds about 2 days ago. I have not received an email nor a refund.  I can't get anyone in NCL's group reservation department to answer or call me back. Anyone having a similar experience?

Edited June 21, 2020 by susanf31

[The Traveling Man]

It took us about seven weeks and several emails to NCL's VP of Guest Relations to finally receive FCC for a cruise on the Spirit which NCL cancelled.  Her name is Katty Byrd and her email is kbyrd@ncl.com.  Maybe she can help you.

[hallux]

There are several threads of people discussing their refund status...

[susanf31]

My quesiton is specific to how many have NOT received even the email about the refund let alone the refund.  I've received neither. My cruise was supposed to be 3/22 and I filled out the refund form online on 3/23.  I'm seeing people who applied for the refund in April and hae already gotten it.

 

I have tried calling NCL and they aren't answering the Group Bookings phone at all today.  I left a message for a call back yesterday and have not gotten that either.

 

[seaman11]

2 hours ago, The Traveling Man said:

It took us about seven weeks and several emails to NCL's VP of Guest Relations to finally receive FCC for a cruise on the Spirit which NCL cancelled.  Her name is Katty Byrd and her email is kbyrd@ncl.com.  Maybe she can help you.

i had an issue getting all my fcc's also and 2 weeks after i filed a dispute i got it.