drvmywifecrzy Posted July 24, 2020 Author #26 Share Posted July 24, 2020 2 hours ago, Jmurray0411 said: Same here. Still thoroughly disappointed in the lack of transparency. I can deal with we're overwhelmed and busy, but this run around and misinformation is not ok with me. Exactly I just want a contact person Link to comment Share on other sites More sharing options...
drvmywifecrzy Posted July 25, 2020 Author #27 Share Posted July 25, 2020 So finally after 6 emails to casinoinquiries@ncl.com the supervisor fixed my account. He said it was there all along but I don't believe it cause it magically appeared yesterday , 30 days after it was supposed to be on my account. All of my 25% bonus used on my rebooked cruises that were canceled has been returned to my account. . I now have 21 different certificate numbers in my account to apply to future cruises, but at least I have all the numbers and amounts Link to comment Share on other sites More sharing options...
Budget Queen Posted July 25, 2020 #28 Share Posted July 25, 2020 1 hour ago, drvmywifecrzy said: So finally after 6 emails to casinoinquiries@ncl.com the supervisor fixed my account. He said it was there all along but I don't believe it cause it magically appeared yesterday , 30 days after it was supposed to be on my account. All of my 25% bonus used on my rebooked cruises that were canceled has been returned to my account. . I now have 21 different certificate numbers in my account to apply to future cruises, but at least I have all the numbers and amounts How many canceled cruises- did you have, to have that many FCC? It may be some are Cruise Next deposits? I thought I was bad= with 8- NCL canceled cruises, plus, 1 I used the Peace of Mind promotion. 🙂 I have 3 more cruises booked this year, that I fully expect to be added to the list. 🙂 Link to comment Share on other sites More sharing options...
drvmywifecrzy Posted July 25, 2020 Author #29 Share Posted July 25, 2020 34 minutes ago, Budget Queen said: How many canceled cruises- did you have, to have that many FCC? It may be some are Cruise Next deposits? I thought I was bad= with 8- NCL canceled cruises, plus, 1 I used the Peace of Mind promotion. 🙂 I have 3 more cruises booked this year, that I fully expect to be added to the list. 🙂 4 cruises cancelled so far and I had cruisenext also but they were returned and then put on my next cruise (if it happens) Link to comment Share on other sites More sharing options...
Budget Queen Posted July 25, 2020 #30 Share Posted July 25, 2020 33 minutes ago, drvmywifecrzy said: 4 cruises cancelled so far and I had cruisenext also but they were returned and then put on my next cruise (if it happens) And that added up to 27 credits??? Must have returned in multiple amounts? Link to comment Share on other sites More sharing options...
drvmywifecrzy Posted July 25, 2020 Author #31 Share Posted July 25, 2020 3 hours ago, Budget Queen said: And that added up to 27 credits??? Must have returned in multiple amounts? Yes multiple FCC for each guest Link to comment Share on other sites More sharing options...
Summerstravel Posted July 28, 2020 #32 Share Posted July 28, 2020 I just have a basic question about FCC I was told my NCL rep that FCC can only be used for certain things. They let me upgrade my drink package to premium with it but I could not purchase a weekly spa pass or specialty restaurants package. What can you purchase with the FCC? Thank You Tracie Link to comment Share on other sites More sharing options...
Budget Queen Posted July 28, 2020 #33 Share Posted July 28, 2020 7 hours ago, Summerstravel said: I just have a basic question about FCC I was told my NCL rep that FCC can only be used for certain things. They let me upgrade my drink package to premium with it but I could not purchase a weekly spa pass or specialty restaurants package. What can you purchase with the FCC? Thank You Tracie There is a list on the NCL website. Top of the home page Link to comment Share on other sites More sharing options...
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