How long should I wait

[wannagonow123]

Like many others, we too are impacted by cancellations due to the sale of the 4 ships, and also now the CDC extension of the no-sail order. I know right now when you call, you get a message saying "they cannot accommodate your call". Wondering how long I should wait before I try again. Part of our payment (paid in full) was FCC that we had to use by December22, 2020. (NA failed apizoids last year). I want to make sure the FCC gets extended, as we tried in good faith the use them within the specified time frame.

[YXU AC*SE]

Try HAL's web chat facility.   Seems to be the shortest queue?   Scott. 

[atexsix]

Something must have changed, I called a couple of weeks ago and was all prepared for a long wait.  I had my cell propped on a phone stand, on speaker, the crossword puzzle book was handy and lo and behold someone picked up immediately, I almost fell out of my chair.  

 

The CSA was also very kind and helpful and didn't sound at all rushed or harried...perhaps she was working from home.