C&M administration deposits

[Kajojato]

Hi everyone.        Had booked a cruise in  oct 2019 for St Petersburg and the Baltics on Columbus, for  September 2020...    but owing to Covid.....   in March I transferred  it to Sept 2021  paying the additional Admin Fee.    As I could not contact the Travel Agent...... now C&M have gone into Administration.... Does Anyone know if my deposit will be refunded....or will I have to claim back on Credit Card.....have tried repeatedly to contact Travel Agents today and previously   for months who wont even reply to my emails. Are deposits refundable by Atol in the UK

[Ray66]

You should be protected by ABTA, which is what it says on C&M's website.

ATOL is for flight-inclusive packages.

 

https://www.abta.com/south-quay-travel-leisure-limited-trading-cruise-maritime-voyages

 

How sad that they have gone into administration.

[NSWP]

All I can say is..Tragic. I hope all those impacted upon get their monies returned somehow.  You British pax are very luck you have ABTA protection, not applicable to overseas pax, like Australians etc.

Edited July 22, 2020 by NSWP