CalLuvsCrusingToo Posted February 27, 2021 #1 Share Posted February 27, 2021 Been waiting in phone que for over an hour. Reading CC while holding..... I'm guessing its because the latest round of comp offers ends March 2nd? 1 Link to comment Share on other sites More sharing options...
CalLuvsCrusingToo Posted February 28, 2021 Author #2 Share Posted February 28, 2021 I had called a few days ago to ask a few questions, got right through. This morning I was searching ship decks looking for Cabins.... so I was all READY to book before I called. Hour & a half wait, finally got thru. Yes its because Princ cruise offer ends March 2 to book. Had planned to book the 3 cruises in my offer? But after booking the third one for 2022, and ready to pay..... she tells me the Freeplay is only good on ONE offer. So I ended up booking only 1 trip, and will wait and see what offer arrives after Mar. 2.🤔 Speaking of, if you are a casino player you can check your account online to see what you have available. Good luck. Link to comment Share on other sites More sharing options...
Slyfox16 Posted February 28, 2021 #3 Share Posted February 28, 2021 How do you check your account? Link to comment Share on other sites More sharing options...
CalLuvsCrusingToo Posted February 28, 2021 Author #4 Share Posted February 28, 2021 Ok, I just did it, and made notes as I went. lol Sign into your Princess account. Go to My Account, click drop down menu. Click on Future Cruise Credits. Click on Onboard Credits, View Details. You will see a List, Description of Casino Freeplay... When you need to Book by and Sail by. Should say Active if its still available. I usually take a pic on my phone, or make a copy of the page for reference before I call Casino rez to book. Can also get there under My Profile, and Circle Savings Cruise Credits. 1 Link to comment Share on other sites More sharing options...
EZ1 Posted February 28, 2021 #5 Share Posted February 28, 2021 I called for 2 of them a couple of weeks ago. Got the flyer in regular mail & got email as well. Doing a 2 week one in April, & one 11 day over New years eve! Also figured that the next offer will have the one casino freeplay on it. You have to read the small print. This offer also includes a free specialty dinner, that they didnt have in past offers. They also increased the deposit from $100 last year to $200 now each person. Thats ok, so we'll have $400 on board credit to use instead. Link to comment Share on other sites More sharing options...
Crystal04 Posted March 2, 2021 #6 Share Posted March 2, 2021 I was very tempted to book on this offer, but I felt like they were going to cancel the cruises and then make it a hassle to get my money back. The itineraries were so tempting! I think if they send out another one similar I will have to book. Link to comment Share on other sites More sharing options...
CalLuvsCrusingToo Posted March 3, 2021 Author #7 Share Posted March 3, 2021 FYI- Might Not be too late to book it. I just checked my account & they Extended the Book by date to March 31, 2021. Link to comment Share on other sites More sharing options...
Crystal04 Posted March 4, 2021 #8 Share Posted March 4, 2021 They sent me an email saying that they extended it until the end of the month. I clicked on the links to check out the itineraries and there were not that many and they were mainly 7 day cruises. All the ones that looked appealing before were gone. Link to comment Share on other sites More sharing options...
CalLuvsCrusingToo Posted March 7, 2021 Author #9 Share Posted March 7, 2021 I don't know what catergory you are in, but don't go by that current email link. Figure out the itinerary you liked before....and Call. You might be pleasantly surprised. I told a friend about this and she was able to book a 10 day AK cruise for 2022, vs the email she got only said 7 day. Link to comment Share on other sites More sharing options...
Crystal04 Posted March 7, 2021 #10 Share Posted March 7, 2021 Thanks! The offer said free interior cabin with 250 freeplay up to 20 day itineraries and I could book 3 of them. Then the link only had a few itineraries. I usually get interior and sometimes balcony offers. Link to comment Share on other sites More sharing options...
Iluvmykindle Posted March 29, 2021 #11 Share Posted March 29, 2021 Today I called the number listed on my offer. I was told that the casino is understaffed and not taking calls. Told I should send them an email instead. So I did. waiting now to hear back from the casino department. Link to comment Share on other sites More sharing options...
CalLuvsCrusingToo Posted March 30, 2021 Author #12 Share Posted March 30, 2021 Can I ask what email addy you used to contact Princess casino? Link to comment Share on other sites More sharing options...
Iluvmykindle Posted March 31, 2021 #13 Share Posted March 31, 2021 casinoinquiry@princesscruises.com Still have heard nothing from Princess Casino Link to comment Share on other sites More sharing options...
CalLuvsCrusingToo Posted March 31, 2021 Author #14 Share Posted March 31, 2021 Thanks, I added it to the rotation. I've already had 4 emails Returned from a different princess customer service email. Thinking we won't hear from Casino until tomorrow or later. They will be "busy On the Phone" til this promotion ends. 😏 Link to comment Share on other sites More sharing options...
Iluvmykindle Posted April 7, 2021 #15 Share Posted April 7, 2021 Got an email back from Princess on Monday, April 5th. My cruise for July 2022 is now booked. 1 Link to comment Share on other sites More sharing options...
CalLuvsCrusingToo Posted April 8, 2021 Author #16 Share Posted April 8, 2021 Terrific! Happy for you. I on the other hand got an email back from someone in Australia Cust Serv who booked the Wrong thing for me & I've spent the past couple days attempting to Correct it. After 90 mins in Hold cue yesterday, the Cust Serv person who was obviously in over his head, hung up. So now I am putting my request in writing Again. Trying to find a Higher up email addy than regular casinoinquiry@princesscruises.com I have been searching online, and haven't found it yet, if anyone knows? Thank you Link to comment Share on other sites More sharing options...
uspearls Posted April 10, 2021 #17 Share Posted April 10, 2021 On 4/8/2021 at 8:55 AM, CalLuvsCrusingToo said: Terrific! Happy for you. I on the other hand got an email back from someone in Australia Cust Serv who booked the Wrong thing for me & I've spent the past couple days attempting to Correct it. After 90 mins in Hold cue yesterday, the Cust Serv person who was obviously in over his head, hung up. So now I am putting my request in writing Again. Trying to find a Higher up email addy than regular casinoinquiry@princesscruises.com I have been searching online, and haven't found it yet, if anyone knows? Thank you Sorry you've had problems but just try calling the casino number at exactly 8am PT when they open. I've done that several times and got right through with no hold. The dedicated casino reps are very efficient and pleasant. I have three casino cruises booked. 1 Link to comment Share on other sites More sharing options...
CalLuvsCrusingToo Posted April 20, 2021 Author #18 Share Posted April 20, 2021 Followup, between emails & calling at 8am, finally got it corrected. And worked out changing cabin positions on a few other cruises. Some days I feel like a fulltime travel agent. 🤪 I am Not. Awaiting our current Meditt cruise in Sept 2021, to be cancelled? If not by Princess, then we will. Just don't feel time is right for this year. We have already booked another for Next year, Sept 2022.😊 Link to comment Share on other sites More sharing options...
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