lynnemac Posted May 6, 2021 #1 Share Posted May 6, 2021 I go online to try to make a payment with FFC's on an existing reservation. I only see that you can pay by CC. Is there another area on their website that allows FFC payments that I am missing? I have several FFC's that I need to stack and do not want to spend all day on the phone. Thanks for the advice. Link to comment Share on other sites More sharing options...
Ken at the beach Posted May 6, 2021 #2 Share Posted May 6, 2021 I would call. The wait times have not been bad. There can be issues with trying to share and stack fcc's using the on line tool. 1 Link to comment Share on other sites More sharing options...
lynnemac Posted May 6, 2021 Author #3 Share Posted May 6, 2021 So is their no way, at present, to make FCC payments online? Link to comment Share on other sites More sharing options...
Rare allisonb22 Posted May 6, 2021 #4 Share Posted May 6, 2021 There is a little online tool you can use to enter the reservation number from the FCC and the FCC number to be applied to your sailing. I kept having trouble with it for weeks using google chrome. Once I opened an incognito browser window it worked no problem. Got the confirmation email and updated receipt within a few hours. Link to comment Share on other sites More sharing options...
Ubiquitous Cruiser Posted May 6, 2021 #5 Share Posted May 6, 2021 (edited) 1 hour ago, lynnemac said: So is their no way, at present, to make FCC payments online? Yes ... from the main page on Royal click the 3 lines on the upper left ... select "Manage My Cruise" and then "Redeem Cruise Credit". https://www.royalcaribbean.com/reservation/future-cruise-credit Edited May 6, 2021 by Ubiquitous Cruiser Link to comment Share on other sites More sharing options...
Ashland Posted May 6, 2021 #6 Share Posted May 6, 2021 2 hours ago, Ourusualbeach said: I would call. The wait times have not been bad. There can be issues with trying to share and stack fcc's using the on line tool. Agree.....I called (guest relations) a couple of times last week and well worth the wait to have everything done correctly....and get the answers I needed. Link to comment Share on other sites More sharing options...
lynnemac Posted May 6, 2021 Author #7 Share Posted May 6, 2021 Sorry didn't work. Won't let me select a ship. They either have a poor IT team or have had a major hack. They are not saying a word. It broke. Thanks for the suggestions. Link to comment Share on other sites More sharing options...
Ashland Posted May 6, 2021 #8 Share Posted May 6, 2021 1 minute ago, lynnemac said: Sorry didn't work. Won't let me select a ship. They either have a poor IT team or have had a major hack. They are not saying a word. It broke. Thanks for the suggestions. A poor IT team ... Nah.... 1 Link to comment Share on other sites More sharing options...
lynnemac Posted May 6, 2021 Author #9 Share Posted May 6, 2021 Couldn't prove it by me! Link to comment Share on other sites More sharing options...
Michelle H Posted May 7, 2021 #10 Share Posted May 7, 2021 You have to call them. I verified this a few days ago with whomever posts to their FB page. Wait times are non-existent for stuff like that. If you need something else fixed (say, your FCC amounts are wrong) and your support person has to call their escalation people, that's what's taking a long time. Link to comment Share on other sites More sharing options...
Rare allisonb22 Posted May 7, 2021 #11 Share Posted May 7, 2021 15 hours ago, lynnemac said: Sorry didn't work. Won't let me select a ship. this is exactly what was happening with me. try opening a private tab (incognito mode) or using a different browser. it was the only way i could get it to work! Link to comment Share on other sites More sharing options...
Ashland Posted May 7, 2021 #12 Share Posted May 7, 2021 5 hours ago, Michelle H said: You have to call them. I verified this a few days ago with whomever posts to their FB page. Wait times are non-existent for stuff like that. If you need something else fixed (say, your FCC amounts are wrong) and your support person has to call their escalation people, that's what's taking a long time. And those guest relations reps are on hold a long time waiting with you all that time. Link to comment Share on other sites More sharing options...
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