No $100.00 balcony credit for Platinum C&A member?

[Hypo]

We just booked a JS on Rhapsody of the Seas, and are Platinum C&A members. We were told we could not use the $100.00 C&A credit since we booked under a happy hour rate. Anyone else experience this? What kind of a benefit is it, if you are charged the same rate as a non-platinum cruiser?

 

Hypo:confused:

[negc]

We just booked a JS on Rhapsody of the Seas, and are Platinum C&A members. We were told we could not use the $100.00 C&A credit since we booked under a happy hour rate. Anyone else experience this? What kind of a benefit is it, if you are charged the same rate as a non-platinum cruiser?

 

Hypo:confused:

Did you make this booking directly with RCI or through an agency?

[Hypo]

Through an agency, but I asked RCI at their C&A number and it was RCI that said no, it does not apply. The Agency also thought it did not apply, but they tried to get it anyway.

 

I should note, we have used the credit previously, and it always applied.

 

Hypo

[cruislovin]

I would call the C&A desk and ask them. We have not been able to get the C&A discount on some group cruises. It may depend on exactly how it is booked. The TA or C&A should be able to tell you how it's booked.

[GeniRich]

The disclaimer at the bottom of the Happy Hour page states that the Happy Hour pricing is not combinable with any other promotion. This is probably why you are being told no to the platinum discount.

[ericworldz]

how do you know when is happy hour?

[PhoenixCruiser]

We too were unable to get the credit on our next cruise because it is chartered :(

 

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[glgolfer]

Platinum discount is not a promotion, it's a loyalty perk. We've always received the Diamond discount even on group cruises, with senior discounts and in addition to any coupons.

I would call C&A again and ask to talk to a supervisor. If they say no, ask when the policy changed.

The loyalty discount is supposed to be over & above/in addition to any other discounts/promotions. You should always get it.

[wrp96]

Platinum discount is not a promotion, it's a loyalty perk. We've always received the Diamond discount even on group cruises, with senior discounts and in addition to any coupons.

I would call C&A again and ask to talk to a supervisor. If they say no, ask when the policy changed.

The loyalty discount is supposed to be over & above/in addition to any other discounts/promotions. You should always get it.

 

That's what I was thinking. I just booked another cruise today. It is a group cruise but I'm still getting my Platinum discount and they even told me how to finagle it so I could get an onboard booking discount when I'm on Brilliance next week.

[Chisusie]

We too were unable to get the credit on our next cruise because it is chartered :(

 

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I was just on the Dave Matthews chartered cruise. I sent an email in and complained, they ended up giving me credit. But that might have just been because all of the problems on that cruise.

[PhoenixCruiser]

I was just on the Dave Matthews chartered cruise. I sent an email in and complained, they ended up giving me credit. But that might have just been because all of the problems on that cruise.

 

Thanks, I'll see how the cruise goes :D

 

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[GeniRich]

how do you know when is happy hour?

 

Here is the link to Happy Hour pricing. I believe it is usually posted on Thursdays but I am not 100% sure

 

http://www.creative.rccl.com/sales/happy_hour/

 

PaulWN..I was just offering a possible reason they might have said no. Your answer/explaination makes perfect sense. Thanks.

[cruislovin]

I was just on the Dave Matthews chartered cruise. I sent an email in and complained, they ended up giving me credit. But that might have just been because all of the problems on that cruise.

 

What is a Dave Matthews cruise? What were the problems?

[PhoenixCruiser]

I was just on the Dave Matthews chartered cruise. I sent an email in and complained, they ended up giving me credit. But that might have just been because all of the problems on that cruise.

 

I have another question or two :) Was there anything else different on the cruise because it was chartered? Such as prices, events, or meals? If you have an RCI Credit Card, did you still get double points for $$ spent on the ship?

 

Thanks again :D

 

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[Chisusie]

I was told that we could not use our points to get on board ship credits. However, at the end of the cruise, we did get double points for our onboard purchases.

 

The cruise itself did not feel like an rcl cruise. The level of service was no where near its usual level. The tips were all included with the price of the cruise. The attire was casual all the time. We never made it into the dining room though. The companies in charge seemed to have no idea what they were getting themselves into.

Very poorly planned and manged. For example: The ships had various bands to be playing at different times through out the weekend. But until the bands starting setting up while still in port the first day, they never realized the ships didn't have enough to power multiple bands at once. SO we were about 3 hours late leaving Miami. They had to get an extra external generator onto the ship that just sat outside by the anchor. They had cables running up the outside of the boat, looked pretty tacky. Also a lot of the people on board were much drunker than they were used to dealing with. They didn't know what to do.

For what we paid to end up seeing Dave outside the Atlantis tennis courts, it should have been been better planned!

[FLCruiseGirl]

I think the Happy Hour special are posted on Tuesdays.